Looking for face masks to keep yourself, your team, and those around you safe? We have you (and your face) covered. 😷
Browse masks
Customer Reviews

Customer Service

star
star
star
star
star
4.93 / 5.0
(1,229 reviews)
Customer Service Review
5
5
Dru is always so quick to respond and helpful through the whole ordering process. Couldn't ask for a better experience. Thanks!!
Customer Service Review
5
5
Speed of communication was awesome!
Customer Service Review
4
4
The experience with our account manager was great on a personal level. The only issue was the approval email got shared with several team members that no longer work with us, but the issue has since been resolved.
Customer Service Review
5
5
Fast Courteous and exceptional service. Very pleased. Thank you so much.
Customer Service Review
5
5
Rob is great! So kind. Highly communicative. It’s a pleasure to work with him!
Customer Service Review
5
5
super responsive, friendly and helpful!
Customer Service Review
5
5
Joey was great! Professional and understanding the entire time, even when I felt I was becoming annoying with the back and fourth. Thanks so much Joey!
Customer Service Review
5
5
Excellent overall service with very timely responses. Very much appreciated.
Customer Service Review
5
5
My interactions continue to be seamless as i progress my business. I feel as i am still looked after a valued customer not just a number.
Customer Service Review
5
5
Liv was very attentive to our changing needs. I found the whole process very accommodating.
Customer Service Review
5
5
I asked Melanie a lot of questions and she replied fairly quickly.
Customer Service Review
5
5
I've worked with real thread before, at previous jobs and on numerous projects. Huge two thumbs up on responsiveness, communication style, turn-around time for products, and especially quality. I recommend you guys every chance I get. Thanks!
Customer Service Review
5
5
quick response, accurate
Customer Service Review
5
5
Rob has managed making our end-of-year shirts the last 2 years. He has been helpful and timely. I appreciate his effor and dilligence.
Customer Service Review
5
5
Fast and efficient service.
Customer Service Review
5
5
All the team members are responsive and helpful.
Customer Service Review
5
5
Joey has been wonderful to work with. He is great at communicating and helping me with my needs on this project.
Customer Service Review
5
5
Rob and Joey were excellent and making sure my questions were answered even when Rob had to be out of the office. Very pleased
Customer Service Review
5
5
Joey is an amazing communicator, as well as a timely one. The entire process is always phenomenal! Thank you. Ps. I'm really hoping you all offer PoD (print on demand) in the NEAR future 🙏🏽
Customer Service Review
5
5
Easy to work with!
Customer Service Review
5
5
Liv is amazing. She was on-top of her game and made sure that anything we needed was covered and taken care of. I feel confident in the end result because of how she took care of us.
Customer Service Review
5
5
Always quick response!
Customer Service Review
5
5
Liv has been so helpful since I placed the order! She responds quickly and has such enthusiasm
Customer Service Review
5
5
He was helpful and prompt as always.
Customer Service Review
5
5
You guys are amazing! Thankful to be able to work with you all!
Customer Service Review
5
5
Joey was exceptional! He helped me redesign our shirt to fit kids' sizes, found 4x shirts for me when I couldn't seem to access them from the main site and worked with speed and excellence. He's very friendly too! Joey made my ordering process a breeze.
Customer Service Review
5
5
Rob was very knowledgeable and quick on his feet to answer all the questions I had. His turn around for my mock ups were very quick. I’m really happy with the final project he presented to me.
Customer Service Review
5
5
Everything about the experience was quick and painless
Customer Service Review
5
5
Rob is quick to respond and very helpful straightforward! Really appreciate the service. The process to reorder is simple to go threw with not complications!
Customer Service Review
5
5
We send Rob a complicated order with a bunch of addresses and requests. He always helps me happily. 10/10.
Customer Service Review
5
5
Very helpful and flexible
Customer Service Review
4
4
Great service. Prompt response times. Wonderful attitude from everyone. The only thing that would have made the experience exceptional would be free shipping or a discount on shipping after placing such a large order. Looking forward to seeing the masks! Thank you!
Customer Service Review
5
5
Quick response and follow through. Super patience and willing to help.
Customer Service Review
5
5
I've never had a bad experience with real thread. Proofs and always turned around quickly. Any adjustments that are needed are always handled just as quickly and with a good attitude... a rarity in this business. And, of course, the final product is just better than what I've gotten from other places.
Customer Service Review
5
5
Joey has been crazy patient with me and found me more options to get my shirts exactly how I imagine them. Thank you for an awesome experience. And someone buy Joey a latte!
Customer Service Review
5
5
I appreciate the communication with employees at real thread. They are both competent and kind.
Customer Service Review
5
5
The experience has been wonderful.
Customer Service Review
5
5
Y'all are the best. We actually had a couple of rounds of revisions that I felt bad about, but the team never waivered (even though I'm sure it was annoying). :)
Customer Service Review
5
5
Easy to use site, excellent support and service.
Customer Service Review
5
5
Good introduction email
Customer Service Review
5
5
Very friendly and fast.
Customer Service Review
5
5
Liv is responsive and easy to work with
Customer Service Review
5
5
Joey was very helpful and patient enough to answer all questions and accommodate all changes.
Customer Service Review
5
5
The accountant manager was very patient and made everything clear.
Customer Service Review
5
5
Very helpful and responsive at every step!
Customer Service Review
5
5
Very quick response!
Customer Service Review
5
5
We love working with Joey! He is always extremely professional, efficient, and helps us with everything we need (and then some!). Please hire more people like him :)
Customer Service Review
5
5
He was quick and helpful!
Customer Service Review
5
5
The entire team was friendly, very responsive, and courteous as our team went back and forth about a number of small design changes and committed to a blistering turnaround time. They’ve been the best to work with through the whole process and I look forward to working with Real Thread for future projects!
Customer Service Review
5
5
I've been wanting to try Real Thread for quite some time and I was not disappointed. All the account managers I interacted with via chat and email, we're exceptional and helped make the ordering process simple. As long as the t-shirts are delivered without issue, I plan to rely on Real Thread for business and personal printing in the future. Thank you!
Customer Service Review
5
5
Was prompt in replying but patient when I took longer to respond. :). Made a quick edit to our design too.
Customer Service Review
5
5
Had a great back and forth with Melanie before placing my order, then by the time I was working with Rob it was super quick and painless. Thanks!
Customer Service Review
5
5
Amazing Service !
Customer Service Review
5
5
Joey was awesome, super fast, I really needed to get an order for my brand together really quick To snag a low stock garment and he was amazing!
Customer Service Review
5
5
Clear instructions and a very easy to use platform. I've found the customer service is also excellent.
Customer Service Review
5
5
We love the quality from RealThread. And the process is easy too. Even when we had a communication bumble during our last order - Real Thread stepped up and went above and beyond -- and earned our future business for going the extra mile!!
Customer Service Review
5
5
The fellow helping me with our order was attentive and friendly.
Customer Service Review
5
5
Very user friendly and proactive experience. You could teach a ton of other companies a thing or two...
Customer Service Review
5
5
Rob is very professional. Any offers or perks for visitors who shop often like myself?
Customer Service Review
5
5
Great experience as usual. Very helpful and a streamlined process.
Customer Service Review
5
5
Rob was great, responsive and helped me get this done
Customer Service Review
5
5
Melanie and Rob have been great. This is a new business for me. I required a little more hand holding than I'm accustomed to. They represented your organization well.
Customer Service Review
5
5
Joey is just outstanding to work with. He always hits it out of the park with the design and he is always patient. I typically ask him to change the design 100 times (well maybe not 100 times) but I ask for a lot of changes. He is the best and your company’s excellent service is a big reason why we continue to turn to you for our shirt needs. Thanks you!!
Customer Service Review
5
5
With every order, I experience great customer service, quality products, and consistency! All very important when creating a brand! Thank you thank you!
Customer Service Review
5
5
Rob was a great help throughout my whole process. I appreciate everything.
Customer Service Review
5
5
Joey is the best. So on point all of the time!
Customer Service Review
5
5
responsive and real. it's nice to talk to people who aren't robots. thank you for your help
Customer Service Review
5
5
very kind and helpful
Customer Service Review
5
5
Very personable interaction, I did not feel like just a number. I did not mention that I had a $100 credit from a previous job- Joey- included it on my estimate and that goes a long way on the building trust front. All my questions were answered quickly and I love the website interface.
Customer Service Review
5
5
It's always easy to get my questions answered and orders placed.
Customer Service Review
5
5
Loved Liv!
Customer Service Review
5
5
Very quick to respond and solve any issues that may arise
Customer Service Review
5
5
Very Responsive, knowledgeable, informational, willingness to help
Customer Service Review
5
5
Always a quick response. And the quality of the product is great.
Customer Service Review
5
5
Very nice and incredibly helpful!
Customer Service Review
5
5
Rob was super informative and patient with me every step of the way I can’t wait to build a long lasting relationship with Real thread Thank you again rob for awesome services
Customer Service Review
5
5
Joey did a phenomenal job helping me find the perfect fit for my company's needs despite there being a shortage due to covid. I am exceptionally happy with the service that Realthread provides again and again.
Customer Service Review
5
5
Very fast, responsive and attentive to our company needs!
Customer Service Review
5
5
Liv has been very responsive and helpful for us to complete our order.
Customer Service Review
4
4
Rob is always great to work with!
Customer Service Review
5
5
Always great working with Joey. Thx guys!
Customer Service Review
5
5
We have tight timeframes and Real Threads was able to accommodate and enable a key aspect of our event which is our merch. We're big Real Thread fans!
Customer Service Review
5
5
Rob has been great & super responsive. We love that!
Customer Service Review
5
5
replied quickly
Customer Service Review
5
5
Rob was very helpful as usual and answered all my questions when I first made the order. Quick response and got my order together quickly...
Customer Service Review
5
5
responsive and knowledgeable and friendly.
Customer Service Review
5
5
Joey always helps us out! Thanks again!
Customer Service Review
5
5
Melanie was awesome! Helpful, enthusiastic and patient. Many thanks
Customer Service Review
5
5
ROb is great
Customer Service Review
5
5
Team was able to put something together super quickly that was exactly what I was looking for. Response time was quick and helpful. I cannot recommend Real Thread enough!
Customer Service Review
5
5
Rob deserves a raise! He makes things so easy and streamlined for us!
Customer Service Review
5
5
Joey has been phenomenal in answering all of my questions and helping me through the process! I LOVE real thread and am so excited to get my product in hand!
Customer Service Review
5
5
Every time I work with Liv she is super helpful, very prompt, and friendly. I'm always very pleased with my service and results from Real Thread.
Customer Service Review
5
5
Exceptional!!!
Customer Service Review
5
5
I enjoy working with Rob. He's always quick to respond and real thread continues to be the easiest company I've ever ordered shirts from.
Customer Service Review
5
5
Liv was quick to respond and seemed excited about the design. "These tees & hoodies are going to look awesome! " My questions were answered quickly and the mockups were sent back within 24 hours for approval. Can't wait to see the actual shirts.
Customer Service Review
5
5
Joey was very quick to respond to my email, and got the order ready so fast. He is energetic and professional.
Customer Service Review
5
5
Perfect service, I can't wait when I'll receive mask. Thank you!
Customer Service Review
5
5
Joey has been great and informative and easily accessible to answer all of my questions
Customer Service Review
5
5
Joey was very accommodating. I'm confident our order will be perfect. Thank you Real Thread team!