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Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
I had an open order from weeks ago. Thought it had closed so I put in another order, but second time around I forgot to send a logo for the tags. Fortunately enough, I didn’t have to tell my account manager, he had already used the logo from the previous order. Process was a breeze.
Customer Service Review
5
5
My account manager, Bre, was amazing to work with! Very responsive and helpful. She made the process quick and seamless. I will definitely use Real Thread again!
Customer Service Review
5
5
Joey is super responsive, and friendly. He always handles any of my questions in such a helpful way. Love working with him!
Customer Service Review
5
5
Because Bre is amazing and has the best, most humorous emails ever!!
Customer Service Review
5
5
Because it was exceptional!
Customer Service Review
5
5
With the first account manager I worked with leaving mid-way through the project, Tiff jumped in and has been very helpful. I was also very easy to get going on the project and edits were made extremely fast.
Customer Service Review
5
5
You guys are rockstars. The prompt replies, willingness to work with changes - even after the deadlines! 😅
Customer Service Review
5
5
love Bre!
Customer Service Review
5
5
Exquisite attention to detail and the overall customer experience. Gave me plenty of visibility on the product so that my expectations are clear.
Customer Service Review
5
5
Joey is always quick to reply and goes above and beyond to make the process of ordering or re-ordering easy and quick for me.
Customer Service Review
5
5
Excellent service and product!
Customer Service Review
5
5
Joey's the best
Customer Service Review
5
5
She was great!
Customer Service Review
5
5
Everything was very easy and everyone was very friendly.
Customer Service Review
5
5
I like Joey and he's helpful.
Customer Service Review
5
5
Joey, is quick to response and has a great positive interaction via email. So happy to bet working with him. When it comes to the website and being user friendly I have to say it was !Flawless! Simple, easy to understand, and love that I can visualize my shirts prior to ordering (unlike the vendor I've been using). So excited to be using this platform more in the future!
Customer Service Review
4
4
Joey is a cool dude 🤙
Customer Service Review
5
5
Amazing communication and accommodation for what we needed and were trying to accomplish. Highly recommend!
Customer Service Review
5
5
Joey was very helpful and courteous throughout my time ordering.
Customer Service Review
5
5
Prompt, professional and VERY friendly. Good work so far guys.
Customer Service Review
5
5
Dru and team were great to work with as always!
Customer Service Review
5
5
Overall very good!
Customer Service Review
4
4
Both Melanie and Bre were easy to work with.
Customer Service Review
5
5
fast responses, very detailed answers.
Customer Service Review
5
5
Everything from design conception to final order submission was very easy and flawless…suuuper responsive! Great experience!
Customer Service Review
4
4
The team did a fantastic and efficient job translating my order into a workable design, using the text font and colors I requested. My issues were: 1) I didn’t know upfront that you could not scan and use my artwork but instead made your own computerized version. Less personal in the end. But I can live with it. 2) the color chart was very different from what Joey ended up showing me. All in all, the team did a nice job. I am a satisfied customer.
Customer Service Review
5
5
Joey is the best! Helped me with an issue with out order and was friendly and super responsive!
Customer Service Review
5
5
I've been thrilled by the quick answers, the clarity in pricing, the ease of your online platform. The fact that you have all that and offer competitive pricing and professional touches (hem printing, tag printing) is awesome. Been a great experience.
Customer Service Review
5
5
The team was always quick to respond and patient with us trying to decide which sweatshirt we wanted. Would definitely recommend to colleagues or friends to use!
Customer Service Review
5
5
It's always impressive for me when finding a new company and creating a new relationship that you feel that there's a level of professionalism and service that feels really good. This felt good. This felt like when we do the next round of orders, assuming the product is as advertised :-) that I'll be doing this again and again. Thanks Melanie, Joey, Tiff and you Dru.
Customer Service Review
5
5
Awesome customer service! Quick responses. Love working with you guys :-)
Customer Service Review
5
5
She was great! Very nice and took the time to answer any questions or concerns I had… Thank you. 😊
Customer Service Review
5
5
Everyone was very easy to deal with!
Customer Service Review
5
5
Quick response, professional, worked with me to get him the files they needed to create what I wanted. I really appreciate the response time the most.
Customer Service Review
5
5
Real Thread has been a pleasure to work with through the whole process. Joey takes time to ensure everything they're doing is explained and is very helpful.
Customer Service Review
5
5
She was very helpful
Customer Service Review
4
4
Everyone was very friendly! There were a few times where the wrong info was given (was given the wrong price list) or before I started my order I asked if a coupon I had would work and they said yes and that it would be added to my account. But I needed to re-confirm during check out because it was not added to my account. I was told the coupon had expired but they still honored it anyway! So I appreciate that.
Customer Service Review
5
5
Joey was so accomodating and helpful. It was nice to know a real human being had eyes on my order and making sure it got through production without a hitch!
Customer Service Review
5
5
Bre followed up with us and followed through as our order took us some time to finalize and execute. Every time we reached out with a question or inquiry, she responded promptly and with great energy.
Customer Service Review
3
3
Right now we're paying to reprint of 200 shirts because the tag shows through the white shirts. The explanation made sense, the tag should be thin lines because it's normal to have it see through. I just wish we had been told that when they saw how bold our tag was.
Customer Service Review
5
5
💙💙
Customer Service Review
5
5
The speed and attentional to detail. The responses were very personalized and made me feel valued.
Customer Service Review
5
5
The response was super quick, courteous and professional. Melanie and Rob were both very easy to work with and very helpful.
Customer Service Review
5
5
Swift communication and a friendly experience with account manager. Thank you!
Customer Service Review
5
5
amazing so far
Customer Service Review
5
5
I really enjoyed the experience. Everyone was responsive to questions and the free samples were great.
Customer Service Review
5
5
They were extremely responsive to all my questions and requests via email communication. Plus the fact that I received the samples so quickly!
Customer Service Review
5
5
Joey is responsive, collaborative, and great to work with!
Customer Service Review
5
5
Always have gone above and beyond to handle my requests with patience and accommodation!
Customer Service Review
5
5
Communicative, helpful, insightful, what else can you ask for?
Customer Service Review
5
5
Always a wonderful experience working with Real Thread. The care, attention to detail, and quick responses to my emails is why I'll always come back to Real thread for all my future orders.
Customer Service Review
5
5
Everything from the first conversation with our account manager Bre Edgley down to delivery time. was just exceptional.
Customer Service Review
5
5
Great customer service...always very friendly and helpful.
Customer Service Review
5
5
THANK YOU AND I ALWAYS ENJOY WORKING WITH JOEY.
Customer Service Review
5
5
Joey was extremely helpful in making the decisions and was very quick to respond.
Customer Service Review
5
5
great service always
Customer Service Review
5
5
Helpful responses in quick time
Customer Service Review
5
5
The service was fast and friendly.
Customer Service Review
5
5
They were extremely friendly, helpful and very responsive to any questions I had. I was recommended to you by a coworker and I will absolutely feel confident recommending real thread in the future. Thanks for your help!
Customer Service Review
5
5
Joey has been super helpful with any glitches that come up in our orders with t-shirt stock/availability or ink colors. He's very timely in his responses which is very helpful in hitting our deadlines.
Customer Service Review
5
5
Love the chat function for Q&A for orders.
Customer Service Review
5
5
Great communication with team! Will order through real thread again.
Customer Service Review
5
5
Overall awesome experience!
Customer Service Review
5
5
Rob is the guy! I have had the best experience and looking forward to more orders with y'all!
Customer Service Review
5
5
Rob is so patient & efficient. I know you guys pride yourselves on exceptional customer service & you always deliver it! Ive had some issues in the past with orders but it's never a customer service issue - the biggest issue was a garment issue claiming to be water resistant (raincoats) but they weren't. I sent one back to Rob & he is looking into it! We spent ALOT on them & the team was a disappointed when they didn't keep them drier then their t-shirts but Im hopeful we will find a solution!
Customer Service Review
5
5
you guys are always so responsive and good with details. really appreciate the efforts
Customer Service Review
5
5
Joey was always on it
Customer Service Review
5
5
Best service ever. Thanks for being so awesome!
Customer Service Review
5
5
Friendly and attentive, would work with again and buy an ice cream!
Customer Service Review
5
5
Very responsive
Customer Service Review
5
5
The process was smooth and stress free! Joey was warm and friendly!
Customer Service Review
5
5
Very helpful and not pushy.
Customer Service Review
5
5
The more I work with you guys, the easier it gets! Awesome team and service.
Customer Service Review
5
5
Fast and reliable
Customer Service Review
5
5
Rob was great! Quick to respond to emails, and accurate in his prediction of when we would have a print proof.
Customer Service Review
5
5
Rob was great and very helpful. Responds quickly.
Customer Service Review
5
5
Very understanding about how long the process took. Been working with you guys for about 5 years now, always a pleasant experience. I recommend you to everyone in know looking for custom stuff!
Customer Service Review
5
5
Clear communication, reply's are quick and timely.
Customer Service Review
5
5
Tiff was awesome! Very responsive!
Customer Service Review
5
5
Joey is awesome! Super attentive and helpful. Very excited for these shirts and can't wait to work with y'all again soon.
Customer Service Review
5
5
Joey was knowledgeable in the products and took the time to call me to assist me in making decisions regarding our purchase.
Customer Service Review
5
5
Simply awesome.
Customer Service Review
5
5
We think y’all are awesome!
Customer Service Review
5
5
He was very on top of things, professional & nice.
Customer Service Review
5
5
Very fast response times, super individualized attention to order, all around great experience
Customer Service Review
5
5
Excellent service, easy to use website. Will use again!
Customer Service Review
5
5
Joey answered all of my questions and got me my proofs quickly on a Friday afternoon. Very happy.
Customer Service Review
5
5
I've worked with Melanie and Bre and they were both super quick with responses and answers to my questions. I've been working more with Bre getting my order set up and getting on the fulfillment program. She's been really helpful and always quick to answer questions. Great team!
Customer Service Review
5
5
Joey responded quickly to my initial request and was quick to respond when I asked for a revision. Very impressed with the experience.
Customer Service Review
5
5
Joey was polite, professional, and efficient. We shifted and changed our order several times, and each time he was accommodating and efficient. I look forward to working with him in the future.
Customer Service Review
5
5
I've used Custom Ink before, this felt way smoother and more personal. Love the detail in the proof.
Customer Service Review
5
5
Melanie and Bre were very responsive and helpful anytime I had questions. It's been a great experience!
Customer Service Review
5
5
Super helpful team, and also nice to be able to get a pantone match T-shirt for my client's brand.
Customer Service Review
5
5
Quick responses and easy to get things done.
Customer Service Review
5
5
I gave an exceptional rating due to the patience and professionalism of your real thread rep rob. I made several changes and different demands
Customer Service Review
5
5
Always good service.
Customer Service Review
5
5
Joey's the best. Give him a raise.
Customer Service Review
5
5
Rob is very professional. good communication
Customer Service Review
5
5
Melanie was super helpful. Answered all my questions. Joey was great, redid the order twice for us because I changed my mind on shirt colors. He was very patient, kind and helpful. My overall experience was great.
Customer Service Review
4
4
Everyone was very helpful and nice.