Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
Awesome account manager Gaby! Quick replies and easy to work with.
Customer Service Review
5
5
Very helpful and responsive.
Customer Service Review
5
5
This team is very helpful, efficient, and QUICK to respond! I have worked with them multiple times and will continue to support this business.
Customer Service Review
4
4
I tried to order a couple times but the website would tell me that there was an error and wouldn't let it be processed. (Perhaps because the t-shirt lines were not available even though they show as available on your website?) That was very annoying. On a positive note I will say that the team was very helpful and stepped in and helped out once I contacted them about it...
Customer Service Review
5
5
Quick response and so helpful! Can’t wait to get my product. Thank you!
Customer Service Review
5
5
Emily is so patient and helpful!
Customer Service Review
5
5
responsive and thorough in communications
Customer Service Review
5
5
Joey is terrific! He's always quick to respond and eager to help answer any questions I might have about the process. He has been a GEM!
Customer Service Review
5
5
As always, the customer support was excellent. I had some tweaks I wanted to make and we were able to find the shirt and print style I desired and made it all work! Looking forward to seeing the finished product!
Customer Service Review
5
5
Joey's the best!!
Customer Service Review
5
5
Very helpful and responsive.
Customer Service Review
5
5
Excellent customer service, quick responses, and very accommodating to the needs that my client desired. Joey dies an awesome job. Thank you.
Customer Service Review
5
5
Again, it was simple and flexible and I’m sure the final result will be great.
Customer Service Review
5
5
crazy fast. Like Jimmy John's but substantially better quality.
Customer Service Review
5
5
Great and easy to work with. Thank you. :)
Customer Service Review
5
5
Always a pleasure working with Joey and team! Quick and easy!
Customer Service Review
5
5
Joey was awesome. Fast responses, clear communication, and a helpful demeanor. I needed these tee shirts in a pinch, and Joey is making it happen. I'm thankful for his help.
Customer Service Review
5
5
very helpful with budget and delivery times
Customer Service Review
5
5
Gaby, my account rep was incredibly helpful in getting our order placed and accommodating our needs. Will order from Real Thread again!
Customer Service Review
5
5
Gaby was absolutely amazing. Thank you for excellent customer service
Customer Service Review
5
5
Very helpful.
Customer Service Review
5
5
Real Thread is an amazing company to work with! Staff is always helpful and friendly while delivering a great product!
Customer Service Review
5
5
first contact was with KYLA and she was helpful, informative, and quick to answer emails. second contact was GABY and her emails were upbeat, helpful, and also quick to reply. I needed to change the quantity of the order and that was very easy online. I'm looking forward to the end product.
Customer Service Review
5
5
Joey was very patient and helpful!
Customer Service Review
5
5
Fast responses and super easy to work with!
Customer Service Review
5
5
Quick and efficient.
Customer Service Review
5
5
The team I was assigned to was exceptional. Top customer service, and superior problem solving skills. Thank you
Customer Service Review
5
5
Great people make great products – because they care about what they do – and it shows in everything that Real Thread puts out into the world! It is a pleasure working with a company that embodies creativity and innovation but in an accessible way. We worked with Gabby, and she was ‘😃exceptional😃’ in her customer service. BTW, I dig the new logo. Best of luck as the brand continues to grow and evolve. Looking forward to doing business again!
Customer Service Review
5
5
This was my first order and I had so many questions. I bothered the customer service reps and my account manager several times. They were quick with responses, courteous, and helpful. If the quality of the shirts are as good as your team than I’ll be very happy.
Customer Service Review
5
5
Joey always comes through for us! He’s prompt and very personable.
Customer Service Review
5
5
fast and friendly as always
Customer Service Review
5
5
Kyla, was great help!
Customer Service Review
5
5
Joey is always quick to respond and pleasant to interact with, along with being very helpful. Really enjoy our relationship with him!
Customer Service Review
5
5
Joey is the Best!!!!
Customer Service Review
5
5
Very responsive and helpful with change requests
Customer Service Review
5
5
Very professional, knowledge, pleasant and extremely attentive and great follow up and follow through.
Customer Service Review
5
5
Ordering process was smooth and easy. All of my questions were answered quickly and thoroughly. Thank you!
Customer Service Review
5
5
Very professional, curtious and responsive. Thank you!
Customer Service Review
5
5
Everyone I talked to (Gaby and Kyla) were very helpful and answered any questions I had very quickly. I'm not great with technology, so designing a shirt made me nervous. Your website and staff made it simple and took away my fears. I can't wait to get our shirts!
Customer Service Review
5
5
I just always like doing business with you all!
Customer Service Review
5
5
Emily was extremely helpful in the ordering process!
Customer Service Review
5
5
Gaby was attentive, forthcoming, and helpful about the entire order process. This was especially helpful for a new customer like me.
Customer Service Review
5
5
Great customer service behind your products. Trey Ramsey and Kyla-Krista Ong were so quick to answer questions and help me. I will definitely use real thread again based on their great customer service.
Customer Service Review
5
5
We are return customers. Great quality and customer service! Will be back!
Customer Service Review
5
5
Joey is very responsive and always willing to help! Its always a smooth process :)
Customer Service Review
5
5
Kyla was super helpful, was quick to respond to questions, and was great about confirming details that we had missed. Overall this was a quick and easy process.
Customer Service Review
5
5
Joey is a ROCK STAR!!!!!
Customer Service Review
5
5
Nicole hung in there with patience and grace while my professor changed his mind multiple times on the color of the shirt!
Customer Service Review
5
5
Customer service has been exceptional, but now I need to see the completed shirts to seal the Real Thread deal ;)
Customer Service Review
5
5
Joey is awesome. Always appreciate the support from him!
Customer Service Review
5
5
The service was exceptional.
Customer Service Review
5
5
You guys are amazing!
Customer Service Review
5
5
Its been fantastic, they put all our designs together and all we had to do was pay and now wait for the magic to arrive, thanks so much we really appreciate the help!
Customer Service Review
5
5
Everyone I worked with was extremely helpful!
Customer Service Review
5
5
Nicole was very easy to deal with!
Customer Service Review
5
5
Quick, easy, and responsive help
Customer Service Review
5
5
very fast and quality customer service
Customer Service Review
5
5
Easy to work with, quick to respond, and very patient when we changed our minds 300 times.
Customer Service Review
5
5
Very helpful and friendly.
Customer Service Review
5
5
Quick responses! Easy!
Customer Service Review
5
5
Easy to work with, quick response, setup designs correctly on the first proof. No complaints! Thanks!
Customer Service Review
5
5
Nicole crushed it with this reorder!
Customer Service Review
4
4
I love when Tiff steps in, she's the women! I do which account managers didn't change so frequently but I also get that that its in your control. You guys continue to deliver quality products & are so easy to work with - I recommend you guys OFTEN!
Customer Service Review
5
5
Nic was very responsive and helpful! 11/10 :)
Customer Service Review
5
5
Trey and Melanie were very responsive and helpful at every stage of the journey. They made the process simple and I look forward to using real thread again!
Customer Service Review
5
5
Joey is a great person to work with.
Customer Service Review
5
5
The team really worked with me on a small shirt run on short notice. Great experience.
Customer Service Review
5
5
Nicole was very prompt and helpful. She designed a great shirt and helped us get everything ordered with ease - she was great.
Customer Service Review
5
5
Quick e-mail responses and order updates.
Customer Service Review
5
5
The service was amazingly quick and efficient, very easy to work with.
Customer Service Review
5
5
Process was quick and easy. Trey was wicked quick in responding.
Customer Service Review
5
5
Very quick responses. Super helpful to me as someone who has never printed shirts before and was definitely clueless. Very kind and patient.
Customer Service Review
5
5
Great product, and great customer service!
Customer Service Review
4
4
3 different sales hand-offs early in the process causing me to repeat by questions and information multiple times.
Customer Service Review
4
4
Frustrating to communicate sometimes but we resolved it over the phone. Design team takes way too long to make simple changes
Customer Service Review
5
5
Nic was able to help me step by step and answer all of my questions, making sure I was happy with everything. Exceptional service from this company, I just can't wait to receive my order!! :)
Customer Service Review
5
5
Amazing service and extremely accommodating with my last-minute order!
Customer Service Review
5
5
Joey is the best! Super responsive and very helpful
Customer Service Review
5
5
Nicole was very helpful in taking my order and getting the mock-ups to me.
Customer Service Review
5
5
Joey was wonderful to work with! Super responsive and always friendly and professional! Looking forward to working with him again in the future!
Customer Service Review
5
5
Nicole was amazing. Ultimate problem solver and made it happen! love you guys!
Customer Service Review
5
5
Really responsive and great follow up and communication
Customer Service Review
5
5
Nicole has been wonderful to work with, thank you!
Customer Service Review
5
5
Joey was very easy to work with and helped me get exactly what I needed.
Customer Service Review
5
5
Joey is great, always professional and easy to work with
Customer Service Review
5
5
Joey has been FANTASTIC to work with! He quickly answers my questions and offers helpful information to make wise decisions. We look forward to working with real thread on our upcoming order.
Customer Service Review
5
5
Nicole has been awesome - super responsive, positive, and helpful with all of my questions :)
Customer Service Review
5
5
Communicative and helpful.
Customer Service Review
5
5
Love y’all!!
Customer Service Review
5
5
Nic (and others when I was ordering samples) was super quick, prompt and helpful, especially as I was probably inputting questions in the wrong forum. He was a pleasure to work with.
Customer Service Review
5
5
Great commutation!
Customer Service Review
5
5
So helpful and quick to respond.
Customer Service Review
5
5
Joey has been responsive, kind, and accommodating in all of our interactions.
Customer Service Review
5
5
The team, Melanie and Joey, were both extremely helpful and prompt! They made the process of this both painless and ultra productive! Excited to get our members these shirts!
Customer Service Review
5
5
very helpful and responded quickly to all my questions.
Customer Service Review
5
5
Awesome experience working with Tiff and the team!
Customer Service Review
5
5
Joey was so helpful
Customer Service Review
5
5
Real Thread makes ordering extremely easy. My account manager, Nicole, responds very quickly and makes the whole process very simple. The interface is fantastic, allowing me to see in real time the price per unit as I adjust quantities!
Customer Service Review
5
5
Easy breezy!
Customer Service Review
5
5
Joey has been great! He's very responsive and helpful.