Awesome account manager Gaby! Quick replies and easy to work with.
Customer Service Review
Dylan R.
|
,
5
5
July 15, 2022 15:15
Very helpful and responsive.
Customer Service Review
Megan T.
|
SPRINGFIELD, VA
5
5
July 14, 2022 16:14
This team is very helpful, efficient, and QUICK to respond! I have worked with them multiple times and will continue to support this business.
Customer Service Review
Blake P.
|
PHOENIXVILLE, PA
4
4
July 13, 2022 15:27
I tried to order a couple times but the website would tell me that there was an error and wouldn't let it be processed. (Perhaps because the t-shirt lines were not available even though they show as available on your website?) That was very annoying. On a positive note I will say that the team was very helpful and stepped in and helped out once I contacted them about it...
Customer Service Review
Sarah E.
|
,
5
5
July 12, 2022 22:21
Quick response and so helpful! Can’t wait to get my product. Thank you!
Customer Service Review
Christy I.
|
,
5
5
July 11, 2022 16:40
Emily is so patient and helpful!
Customer Service Review
Amy [.
|
WINHALL, VT
5
5
July 11, 2022 14:22
responsive and thorough in communications
Customer Service Review
Sherri O.
|
,
5
5
July 11, 2022 10:10
Joey is terrific! He's always quick to respond and eager to help answer any questions I might have about the process. He has been a GEM!
Customer Service Review
Jonathan C.
|
CANTON, NY
5
5
July 11, 2022 10:09
As always, the customer support was excellent. I had some tweaks I wanted to make and we were able to find the shirt and print style I desired and made it all work! Looking forward to seeing the finished product!
Customer Service Review
Jessica L.
|
HILLSBORO, OR
5
5
July 8, 2022 19:48
Joey's the best!!
Customer Service Review
Audrey F.
|
DENVER, CO
5
5
July 8, 2022 11:09
Very helpful and responsive.
Customer Service Review
Karl S.
|
MONTROSE, CO
5
5
June 20, 2022 23:26
Excellent customer service, quick responses, and very accommodating to the needs that my client desired. Joey dies an awesome job. Thank you.
Customer Service Review
Andrew F.
|
SAN ANTONIO, TX
5
5
June 17, 2022 16:09
Again, it was simple and flexible and I’m sure the final result will be great.
Customer Service Review
Landon F.
|
,
5
5
June 16, 2022 17:27
crazy fast. Like Jimmy John's but substantially better quality.
Customer Service Review
Candace C.
|
APOPKA, FL
5
5
June 15, 2022 9:56
Great and easy to work with. Thank you. :)
Customer Service Review
Angela W.
|
WINTER PARK, FL
5
5
June 14, 2022 19:28
Always a pleasure working with Joey and team! Quick and easy!
Customer Service Review
Tyler V.
|
,
5
5
June 13, 2022 16:18
Joey was awesome. Fast responses, clear communication, and a helpful demeanor. I needed these tee shirts in a pinch, and Joey is making it happen. I'm thankful for his help.
Customer Service Review
Anna M.
|
,
5
5
June 13, 2022 10:34
very helpful with budget and delivery times
Customer Service Review
Megan G.
|
NEW YORK, NY
5
5
June 12, 2022 22:43
Gaby, my account rep was incredibly helpful in getting our order placed and accommodating our needs. Will order from Real Thread again!
Customer Service Review
Polly K.
|
,
5
5
June 10, 2022 20:52
Gaby was absolutely amazing. Thank you for excellent customer service
Customer Service Review
Faye P.
|
CHARLESTOWN, RI
5
5
June 9, 2022 14:52
Very helpful.
Customer Service Review
Rowan O.
|
OAKLAND, CA
5
5
June 8, 2022 15:58
Real Thread is an amazing company to work with!
Staff is always helpful and friendly while delivering a great product!
Customer Service Review
josh m.
|
YUCAIPA, CA
5
5
June 8, 2022 11:25
first contact was with KYLA and she was helpful, informative, and quick to answer emails.
second contact was GABY and her emails were upbeat, helpful, and also quick to reply.
I needed to change the quantity of the order and that was very easy online.
I'm looking forward to the end product.
Customer Service Review
Cat H.
|
,
5
5
June 7, 2022 17:46
Joey was very patient and helpful!
Customer Service Review
Lauren M.
|
ROCKLAND, MA
5
5
June 7, 2022 9:13
Fast responses and super easy to work with!
Customer Service Review
Nate N.
|
TULSA, OK
5
5
June 4, 2022 10:35
Quick and efficient.
Customer Service Review
Beau W.
|
SURPRISE, AZ
5
5
May 31, 2022 13:37
The team I was assigned to was exceptional. Top customer service, and superior problem solving skills. Thank you
Customer Service Review
Sean F.
|
HATBORO, PA
5
5
May 27, 2022 11:45
Great people make great products – because they care about what they do – and it shows in everything that Real Thread puts out into the world! It is a pleasure working with a company that embodies creativity and innovation but in an accessible way. We worked with Gabby, and she was ‘😃exceptional😃’ in her customer service. BTW, I dig the new logo. Best of luck as the brand continues to grow and evolve. Looking forward to doing business again!
Customer Service Review
Kyle M.
|
JACKSONVILLE, FL
5
5
May 26, 2022 18:23
This was my first order and I had so many questions. I bothered the customer service reps and my account manager several times. They were quick with responses, courteous, and helpful. If the quality of the shirts are as good as your team than I’ll be very happy.
Customer Service Review
Keith W.
|
NEOGA, IL
5
5
May 25, 2022 20:59
Joey always comes through for us! He’s prompt and very personable.
Customer Service Review
Jason E.
|
,
5
5
May 24, 2022 16:43
fast and friendly as always
Customer Service Review
Frank G.
|
GROVELAND, FL
5
5
May 24, 2022 15:00
Kyla, was great help!
Customer Service Review
Sherry M.
|
GLEN BURNIE, MD
5
5
May 24, 2022 10:07
Joey is always quick to respond and pleasant to interact with, along with being very helpful. Really enjoy our relationship with him!
Customer Service Review
Chris K.
|
CHAGRIN FALLS, OH
5
5
May 23, 2022 15:54
Joey is the Best!!!!
Customer Service Review
Lauren H.
|
RANCHO CORDOVA, CA
5
5
May 20, 2022 16:27
Very responsive and helpful with change requests
Customer Service Review
Michele R.
|
WINTER PARK, FL
5
5
May 20, 2022 13:38
Very professional, knowledge, pleasant and extremely attentive and great follow up and follow through.
Customer Service Review
Morgan W.
|
OREM, UT
5
5
May 20, 2022 9:10
Ordering process was smooth and easy. All of my questions were answered quickly and thoroughly. Thank you!
Customer Service Review
Mike L.
|
,
5
5
May 20, 2022 7:45
Very professional, curtious and responsive.
Thank you!
Customer Service Review
Jennifer V.
|
FAIRFAX, VA
5
5
May 19, 2022 14:16
Everyone I talked to (Gaby and Kyla) were very helpful and answered any questions I had very quickly. I'm not great with technology, so designing a shirt made me nervous. Your website and staff made it simple and took away my fears. I can't wait to get our shirts!
Customer Service Review
Cordell S.
|
DETROIT, MI
5
5
May 19, 2022 11:58
I just always like doing business with you all!
Customer Service Review
Alexandra P.
|
,
5
5
May 18, 2022 18:44
Emily was extremely helpful in the ordering process!
Customer Service Review
Tony T.
|
,
5
5
May 18, 2022 11:44
Gaby was attentive, forthcoming, and helpful about the entire order process. This was especially helpful for a new customer like me.
Customer Service Review
Meg J.
|
HIXSON, TN
5
5
May 16, 2022 8:25
Great customer service behind your products. Trey Ramsey and Kyla-Krista Ong were so quick to answer questions and help me. I will definitely use real thread again based on their great customer service.
Customer Service Review
Laura C.
|
MIDDLETOWN, NJ
5
5
May 13, 2022 16:48
We are return customers. Great quality and customer service! Will be back!
Customer Service Review
Kristyn L.
|
COLUMBIA, PA
5
5
May 13, 2022 13:26
Joey is very responsive and always willing to help! Its always a smooth process :)
Customer Service Review
Daniel R.
|
,
5
5
May 13, 2022 9:39
Kyla was super helpful, was quick to respond to questions, and was great about confirming details that we had missed. Overall this was a quick and easy process.
Customer Service Review
Nikki T.
|
KAILUA KONA, HI
5
5
May 11, 2022 19:24
Joey is a ROCK STAR!!!!!
Customer Service Review
Ruth J.
|
ORLANDO, FL
5
5
May 11, 2022 9:55
Nicole hung in there with patience and grace while my professor changed his mind multiple times on the color of the shirt!
Customer Service Review
JL C.
|
,
5
5
May 5, 2022 17:27
Customer service has been exceptional, but now I need to see the completed shirts to seal the Real Thread deal ;)
Customer Service Review
Marisa R.
|
Boulder, Colorado
5
5
May 4, 2022 12:04
Joey is awesome. Always appreciate the support from him!
Customer Service Review
Mary Anne M.
|
,
5
5
May 4, 2022 6:58
The service was exceptional.
Customer Service Review
Hannah P.
|
DELTONA, FL
5
5
May 3, 2022 10:12
You guys are amazing!
Customer Service Review
Peter L.
|
,
5
5
May 2, 2022 18:42
Its been fantastic, they put all our designs together and all we had to do was pay and now wait for the magic to arrive, thanks so much we really appreciate the help!
Customer Service Review
Maegan G.
|
,
5
5
May 2, 2022 13:55
Everyone I worked with was extremely helpful!
Customer Service Review
Kyle H.
|
,
5
5
April 29, 2022 16:57
Nicole was very easy to deal with!
Customer Service Review
Michael M.
|
MAYNARD, MA
5
5
April 29, 2022 14:51
Quick, easy, and responsive help
Customer Service Review
Sarah W.
|
ORLANDO, FL
5
5
April 28, 2022 13:31
very fast and quality customer service
Customer Service Review
Mel S.
|
,
5
5
April 27, 2022 10:49
Easy to work with, quick to respond, and very patient when we changed our minds 300 times.
Customer Service Review
Chris W.
|
LOUISVILLE, KY
5
5
April 26, 2022 11:52
Very helpful and friendly.
Customer Service Review
Katie A.
|
ORLANDO, FL
5
5
April 26, 2022 9:17
Quick responses! Easy!
Customer Service Review
Lindsey J.
|
HOUSTON, TX
5
5
April 25, 2022 15:03
Easy to work with, quick response, setup designs correctly on the first proof. No complaints! Thanks!
Customer Service Review
Max D.
|
ORLANDO, FL
5
5
April 25, 2022 14:01
Nicole crushed it with this reorder!
Customer Service Review
Lauren W.
|
JACKSONVILLE, FL
4
4
April 23, 2022 15:13
I love when Tiff steps in, she's the women! I do which account managers didn't change so frequently but I also get that that its in your control. You guys continue to deliver quality products & are so easy to work with - I recommend you guys OFTEN!
Customer Service Review
Eliza P.
|
,
5
5
April 21, 2022 17:22
Nic was very responsive and helpful! 11/10 :)
Customer Service Review
Maddie M.
|
NEW YORK, NY
5
5
April 21, 2022 12:30
Trey and Melanie were very responsive and helpful at every stage of the journey. They made the process simple and I look forward to using real thread again!
Customer Service Review
Jackson F.
|
,
5
5
April 19, 2022 15:31
Joey is a great person to work with.
Customer Service Review
Alex E.
|
MAITLAND, FL
5
5
April 19, 2022 10:21
The team really worked with me on a small shirt run on short notice. Great experience.
Customer Service Review
Melinda L.
|
CENTENNIAL, CO
5
5
April 19, 2022 9:28
Nicole was very prompt and helpful. She designed a great shirt and helped us get everything ordered with ease - she was great.
Customer Service Review
Matthew O.
|
NAPLES, FL
5
5
April 18, 2022 15:39
Quick e-mail responses and order updates.
Customer Service Review
Mahlik B.
|
JOLIET, IL
5
5
April 18, 2022 8:16
The service was amazingly quick and efficient, very easy to work with.
Customer Service Review
NIck B.
|
TAMPA, FL
5
5
April 16, 2022 7:07
Process was quick and easy. Trey was wicked quick in responding.
Customer Service Review
Mary D.
|
,
5
5
April 15, 2022 13:10
Very quick responses. Super helpful to me as someone who has never printed shirts before and was definitely clueless. Very kind and patient.
Customer Service Review
Spencer R.
|
APOPKA, FL
5
5
April 15, 2022 10:21
Great product, and great customer service!
Customer Service Review
Brian C.
|
MALTA, NY
4
4
April 13, 2022 8:50
3 different sales hand-offs early in the process causing me to repeat by questions and information multiple times.
Customer Service Review
Nicholas W.
|
HIXSON, TN
4
4
April 11, 2022 21:50
Frustrating to communicate sometimes but we resolved it over the phone. Design team takes way too long to make simple changes
Customer Service Review
Jillian W.
|
BROOKEVILLE, MD
5
5
April 11, 2022 16:58
Nic was able to help me step by step and answer all of my questions, making sure I was happy with everything. Exceptional service from this company, I just can't wait to receive my order!! :)
Customer Service Review
T.
|
,
5
5
April 11, 2022 15:20
Amazing service and extremely accommodating with my last-minute order!
Customer Service Review
Sophia S.
|
Redmond, Washington
5
5
April 7, 2022 11:08
Joey is the best! Super responsive and very helpful
Customer Service Review
Dominic I.
|
,
5
5
April 6, 2022 14:37
Nicole was very helpful in taking my order and getting the mock-ups to me.
Customer Service Review
Stephanie C.
|
Orlando, Florida
5
5
April 6, 2022 13:15
Joey was wonderful to work with! Super responsive and always friendly and professional! Looking forward to working with him again in the future!
Customer Service Review
Chris A.
|
BROOKLYN, NY
5
5
April 6, 2022 12:39
Nicole was amazing. Ultimate problem solver and made it happen! love you guys!
Customer Service Review
Brendan H.
|
SAN DIEGO, CA
5
5
April 4, 2022 17:56
Really responsive and great follow up and communication
Customer Service Review
Courtney H.
|
Orlando, FL
5
5
March 31, 2022 16:01
Nicole has been wonderful to work with, thank you!
Customer Service Review
Allen M.
|
,
5
5
March 31, 2022 12:01
Joey was very easy to work with and helped me get exactly what I needed.
Customer Service Review
Murph G.
|
BOCA RATON, FL
5
5
March 31, 2022 7:21
Joey is great, always professional and easy to work with
Customer Service Review
Stacy W.
|
ENGLEWOOD, CO
5
5
March 30, 2022 11:03
Joey has been FANTASTIC to work with! He quickly answers my questions and offers helpful information to make wise decisions. We look forward to working with real thread on our upcoming order.
Customer Service Review
Jessica I.
|
,
5
5
March 29, 2022 16:59
Nicole has been awesome - super responsive, positive, and helpful with all of my questions :)
Customer Service Review
Amelia H.
|
,
5
5
March 29, 2022 12:49
Communicative and helpful.
Customer Service Review
Mike J.
|
CATAULA, GA
5
5
March 24, 2022 22:41
Love y’all!!
Customer Service Review
Lance H.
|
Washington, DC
5
5
March 22, 2022 19:47
Nic (and others when I was ordering samples) was super quick, prompt and helpful, especially as I was probably inputting questions in the wrong forum. He was a pleasure to work with.
Customer Service Review
Jennifer M.
|
WASHINGTON CROSSING, PA
5
5
March 22, 2022 17:25
Great commutation!
Customer Service Review
Emily R.
|
WESTMINSTER, CO
5
5
March 22, 2022 16:17
So helpful and quick to respond.
Customer Service Review
Lauren M.
|
ATLANTA, GA
5
5
March 22, 2022 11:58
Joey has been responsive, kind, and accommodating in all of our interactions.
Customer Service Review
Christina W.
|
,
5
5
March 17, 2022 21:07
The team, Melanie and Joey, were both extremely helpful and prompt!
They made the process of this both painless and ultra productive! Excited to get our members these shirts!
Customer Service Review
Amanda Y.
|
,
5
5
March 17, 2022 16:24
very helpful and responded quickly to all my questions.
Customer Service Review
Brenden M.
|
,
5
5
March 17, 2022 13:14
Awesome experience working with Tiff and the team!
Customer Service Review
Marlisa G.
|
,
5
5
March 16, 2022 13:43
Joey was so helpful
Customer Service Review
Don H.
|
SANTA BARBARA, CA
5
5
March 15, 2022 14:13
Real Thread makes ordering extremely easy. My account manager, Nicole, responds very quickly and makes the whole process very simple. The interface is fantastic, allowing me to see in real time the price per unit as I adjust quantities!
Customer Service Review
Anna H.
|
ALTADENA, CA
5
5
March 13, 2022 11:23
Easy breezy!
Customer Service Review
Adelaide R.
|
,
5
5
March 10, 2022 17:03
Joey has been great! He's very responsive and helpful.