Very helpful and fast.

Rob is always great to work with.

The entire team is quick to respond, extremely helpful, thoughtful and enjoyable to work with. The quality of the product is amazing and the shipping time is awesome.

Very personal service and exceptional response time and feedback. Rob is amazing!

Sarah's the best.

Best communication, super accommodating and I feel like I'm actually talking to a real person. Love ur company and all the employees

Real Thread does a great job! This is my second t-shirt order. I've been a long-time customer of Custom Ink, but tried Real Thread when I was looking for water-based printing. Custom Ink has always had great customer service, but Real Thread definitely rivals that! Everyone is friendly, helpful, and very easy to work with!

Very responsive to our requests

A quick and painless process. You guys were also really considerate with how quickly we needed the order.

Liv went above and beyond to provide excellent service. There was a problem with the order, and the amount billed was more than the amount quoted. Liz made sure to fix the problem and honor the original quoted amount -- all while being courteous and pleasant. She deserves a promotion!

Sarah Brody is always responsive and easy to work with! She also offers suggestions that make our products better.

Communication was very good and fast.

everything went easy for the order process. had to make a few tweaks to the proof which sometimes had a long wait time while other update would not.

She was fast and nice to talk with.

Great quality, pricing and customer service.

Love Sarah!

The whole process was just wonderful, it is great to have a real human on the other end of the line to support a customer. Thank you Liv for the patience, enthusiasm, and helpful speedy responses. Looking forward to more!

I've never had such great customer service as I have with Real Thread. Sarah is super responsive, patient with all my changes (never makes me feel bad about my incessant emails) and is just a pleasure to work with! I can't say enough good things about Sarah and the RealThread team!

Rob is always great to work with. He has repeatedly helped us get what we want in a timely manner. Thanks Rob!

Helpful and timely.

Thanks RT for awesome service and an awesome product!

We have been working with Real Thread for several years and have always been happy with the quality of their products AND service!

Rob is always easy and pleasant to work with! His customer services keeps us coming back! Thanks :)

Smooth, easy process with a friendly sales representative.

He answered every question I had and tried to help give us what we wanted on our shirt but still explaining the options. He was also very prompt with his responses. Would love to work with Joey again.

quick and easy

Joey has always been prompt and courteous.

Joey was great. He reached out quickly and answered all of my questions. Great experience, and can't wait to see the shirts.

Things are going smooth. :)

They responded very quickly and very politely. They emailed me multiple times about my order to check if it was exactly what I wanted.

Ridiculously fast service and super helpful!

Great! Perfect service.

Friendly staff and easy to talk too.

Quick response.

Rob was really easy to work with. Had both email and phone correspondence with him. All great.

Rob took care of everything timely and made the process simple

Joey has been incredibly helpful and responsive throughout the process - I really appreciate the support, especially when it came to fixing an order! It's the kind of service that makes us want to keep coming back :)

Quick and Easy! I sent an idea over to Sarah and she turned it around with exactly what I wanted. Thanks Real Thread!

Easy ordering

I love working with Sarah! Always so helpful and patient :)

Melanie and Liv were great and helped to reach a tight deadline!

Our account manager has been awesome! They always bend over backwards to make sure we have everything we need and get our orders in a timely manner. We love Real Thread!

Sarah's been super helpful and quick to respond!

Great service and responsive to my questions!

Really fast responses, understood my goals, and efficiently sent quotes. Plus Sarah is super friendly and real.

There was probably one particular interaction where I thought it wasn't quite exceptional. That encounter was enough to drop my rating from exceptional to pretty good. I'll leave it at that for now.

Pretty good! I was a tad disappointed that the sample shirts/sweatshirts cost so much. Previous companies ive worked with have sent the shirts/sweatshirt samples for free, or just the price of shipping. But I understand, and I want to continue to buy from your company so I purchased the samples. I wish there was some way I could ship them back for a refund, or something like that because they really arent a use to us without any branding on them. Overall it went great and Melanie was awesome, super responsive and helpful, and I cant wait till we place the full order! Thank you!!!

It's always great working with Real Thread. In our most recent order, there was a slight misprint in our 3XLs where the color wasn't as vibrant as the prints on the other sizes we received. We notified our Product Specialist, Cierra, and she had a new batch on its way a few days later. As usual, the experience was pain-free and we look forward to doing business with Real Thread again in the near future. Keep doing everything you all do - it matters!

Everyone has been so friendly and helpful. Melanie Vanerford gave me all the answers I needed and helped me decide what to order and she then connected me with an account manager, Joey Bordenga. Joey was also super helpful and made the process seamless. And Rob (at Real Thread location) showed physical samples to help us decide what type of ink treatment we wanted. Overall we couldn't be happier with our experience so far. Looking forward to see how the shirts turn out!

Great customer service and attention to my needs!

Drew & Mo was great to work with.

Y'all seem on top of it and super helpful and friendly. Cheers!

Responsiveness

I had gone through several other companies to place this order and with each one we got to a point where I felt like they didn’t understand our vision and what we were looking for. With Real Thread, from the beginning it felt like we were on the same page and y’all were willing to work with us on our terms.

Costumer service and comprehension of the desired product was excellent. My only complaint is that I would have liked to work a minor sponsorship deal and promote you guys but the idea was rejected.

Rob has been very helpful and friendly. He responds very quickly and seems dedicated to a great customer experience.

Sarah was awesome! She was very helpful, friendly, and quick to respond to any text messages or emails. I had some questions and tweaks and she took care of them, no problem. I love your guys’ text messaging feature! It made it very easy for me to review stuff while I had to be at work. Thank you!

Very responsive. Very helpful. Very friendly.

The account manager was a pleasure to work with.

love working with your team!

I think Mo has been great! He's always attentive, friendly and great with follow-through.

Sarah has been very helpful

Joey is da man!

We had a couple bumps in the ordering, I believe as a result of Canadian shipping address and Canadian credit card, but your team was unbelievable at working with us and making everything perfect. They solved every issue without hesitation.

We love working with Real Thread.

Responsive and professional

Efficient and informative!

Quick to answer and was very clear in answering all questions I had. Order was processed much sooner than anticipated!

From start to finish, all questions were answered and I felt like I had someone on the other end that cared about the finished product as much as our team members will.

Attention to detail, responsive, personable

Kind, courteous, and quick support.

Rob was great at communicating and getting us exactly what we needed.

Great response time!

Joey has been awesome! Thanks again, y'all.

Quick response and super friendly and helpful team

Liv was awesome. Helped me by answering everything I needed!

Very nice, responsive, and helpful staff😁😁

Very helpful, thank you!

Excellent service overall, willing to go the extra mile. And very fast response times to questions. Outstanding!

Customer service, speed, ease of ordering

Rob C. was awesome! Accommodating, helpful, professional and friendly! It was a pleasure to work with him!

Always a huge fan of Rob!!!!!

Everyone has been super helpful and accommodating!

Sarah was fast to respond and easy to get in contact with.

I was very anxious to receive our order the 2nd week in December and Joey was able to make that happen. Orders are always trickier around the holidays and I really appreciated his efforts in our behalf.

The team is very responsive and helpful, and Rob has been great! He is patient, attentive, and quick with his responses. Job well done, to all!

Fast service and check-in about orders that prevented ordering extra products.

Your team has quick to respond.

Fast, friendly service from both Sarah and Melanie!

Great service!

Rob has been very responsive and quick to reply. I super appreciate his expedience!

Sarah and Tiff were both very patient and accommodating!!

Rob is fantastic! I appreciate his help and support.

so far i love you guys!

Very helpful and nice. Thanks!

Sarah was amazing! So patient, responsive and professional. Ultimately, I went with Real Thread because of her! I've been scouring for a company for months...and I am very happy with your service.

Responses were fast. Customer Service was exceptional. Sample Kit (with a book!) arrived fast and everything looks and feels great. Excited to see the finished product!

Joey is excellent and very communicative, I am excited for my first order.

Great support in getting image art of good quality.

Amazing! You guys have been really good. Joey has been excellent very responsive and has worked with me as I am just a beginner in this! I do wish you gave small startups discounted rates such as free shipping if your company has less than 3 people. Thank you very much!