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Customer Reviews

Shirts are what we do, you are why we do it.

Yes, we print t-shirts, but there's a bit more to it than that. Beyond delivering great shirts, we're here to deliver the most delightful customer experience in the world. Don't just take our word for it, read what real customers have to say.
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4.79 / 5.0
(3,849 reviews)
Reviews

Customer Service

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4.93 / 5.0
from 1,229 reviews
Customer Service Reviews
5
5
Dru is always so quick to respond and helpful through the whole ordering process. Couldn't ask for a better experience. Thanks!!
Customer Service Reviews
5
5
Speed of communication was awesome!
Customer Service Reviews
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The experience with our account manager was great on a personal level. The only issue was the approval email got shared with several team members that no longer work with us, but the issue has since been resolved.
Customer Service Reviews
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Fast Courteous and exceptional service. Very pleased. Thank you so much.
Customer Service Reviews
5
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Rob is great! So kind. Highly communicative. It’s a pleasure to work with him!
Customer Service Reviews
5
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super responsive, friendly and helpful!
Customer Service Reviews
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5
Joey was great! Professional and understanding the entire time, even when I felt I was becoming annoying with the back and fourth. Thanks so much Joey!
Customer Service Reviews
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Excellent overall service with very timely responses. Very much appreciated.
Customer Service Reviews
5
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My interactions continue to be seamless as i progress my business. I feel as i am still looked after a valued customer not just a number.
Customer Service Reviews
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Liv was very attentive to our changing needs. I found the whole process very accommodating.
Reviews

Products

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4.81 / 5.0
from 349 reviews
Product Reviews
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Great quality, great fit, excellent print work
This mask is REALLY nice. It’s thick, super soft and stretchy (but not TOO stretchy). I’ve had a couple people with different head/face sizes field test them, and everyone (myself included) thought they fit great. As a bonus, Real Thread’s print quality is perfect. Unlike other custom-branded products we’ve ordered from different producers, I found zero misprints. Overall a great product and a great customer experience.
Product Reviews
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love the look but hot
Purchased for our restaurant employees... they love the look but they are unbearably hot for them to wear. I should have chosen a style more suitable for our needs
Product Reviews
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Love, love how soft they are
Love, love how soft they are, they look exactly wonderful & how I wanted them to look except the colors of the logo were crisper than anticipated—that is a good thing. Easy to order. It took 3 times corresponding and a week of back & forth at most. I’ve spent 8 weeks trying to order hats from another vendor.
Product Reviews
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Overall a 5/5 and exceeds my expectations!
This mask was impressively comfortable. Obviously with everything going on right now, wearing one isn't too much of an option..but mandatory. So, finding one that you can tolerate for long periods of time is crucial to maintaining sanity and productivity - this mask does exactly that, and some. I could barely notice it was on for periods of the day. The space between the fabric and your mouth was far enough that I didn't feel like I was being suffocated as I breathed like I've felt with numerous other masks. Overall a 5/5 and exceeds my expectations!
Product Reviews
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Awesome quality and print but didnt fit 100%
The fit was the only thing I disliked. It didnt fit anyone with small faces or large faces other than that great product
Product Reviews
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Great quality and a perfect fit
feel and fit were superb
Product Reviews
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Great service, timely delivery, nice shirts
Overall enjoyed the experience: service, product etc. Minor issue - Counts were off - the colors/sizes I had specified were off by a few, though the total was right
Product Reviews
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Quality Print and Product
We ordered these shirts for our whole company and I've heard nothing but rave reviews. Everyone loves them. These shirts are so soft and comfortable. The quality of the screen print is great and holds up well in the wash. Working with the Real Thread team was quick and easy. This shirt has so many color options that I needed an explanation on the 3 different types of blacks. They were also very responsive for when I had questions on the design builder and the color quality of how our brand logo would show up. You really get a quality product.
Product Reviews
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Great Quality and Awesome Team
We had to order masks for an event and on a whim came across Real Thread. So glad that we did because not only were they able to meet our way-too-fast timeline, the product was amazing too! They have been a hit with our company and we will definitely consider working with Real Thread again in the future.
Product Reviews
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masks look & feel great!
our logo was made for this mask— white logo on solid black mask. the mask itself is breathable and soft on the face and ears.
Reviews

Company

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4.77 / 5.0
from 2,513 reviews
Company Reviews
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Dru, Rob, and everyone were awesome and professional to work with. Shirts came out great.
Company Reviews
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Customer service was great, masks quality is just okay
Company Reviews
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They are highly responsive, but I think the proof process could have been better at highlighting the stock being printed on. Focused more on graphics than colors. Honestly, though their customer service was top notch :) .
Company Reviews
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All our Alexa for Apps swag (t-shirt, hoodie and face mask) turned out great! The printing was very clear and had the correct colors. Fabric were soft and so comfy.
Company Reviews
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Good value and quality. Good communication
Company Reviews
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Liv was quick to respond and seemed excited about the design. "These tees & hoodies are going to look awesome! " My questions were answered quickly and the mockups were sent back within 24 hours for approval. T-shirts and Hoodies look awesome! Liv kept in regular contact through the whole process from order to shipment and delivery. She emailed me to let me know that the order had arrived before I even noticed it at my door myself. I will definitely place more orders with Real Thread! It's nice to find a company that you can tell loves their job and stands behind their product. COVID has been a challenge for everyone however I find many companies these days use the pandemic as an excuse. Slow response times and late deliveries have been constant issues that my company has been dealing with from our vendors. Not true for Real Thread. Good Job Guys!
Company Reviews
5
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Great products and fair prices.
Company Reviews
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fast and easy
Company Reviews
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The ordering process was super easy. Our rep, Joey is very knowledgeable & answered every question I had immediately! A pleasure to work with!
Company Reviews
5
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The product itself was great, and Real Thread’s printing quality and customer service are unrivaled when compared to other print shops we’ve used in the past. We will definitely be ordering again in the future.