Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
Super helpful team, and also nice to be able to get a pantone match T-shirt for my client's brand.
Customer Service Review
5
5
Quick responses and easy to get things done.
Customer Service Review
5
5
I gave an exceptional rating due to the patience and professionalism of your real thread rep rob. I made several changes and different demands
Customer Service Review
5
5
Always good service.
Customer Service Review
5
5
Joey's the best. Give him a raise.
Customer Service Review
5
5
Rob is very professional. good communication
Customer Service Review
5
5
Melanie was super helpful. Answered all my questions. Joey was great, redid the order twice for us because I changed my mind on shirt colors. He was very patient, kind and helpful. My overall experience was great.
Customer Service Review
4
4
Everyone was very helpful and nice.
Customer Service Review
5
5
Very helpful and quick in both replies as well as mockup.
Customer Service Review
5
5
I had multiple questions and revisions which he was always quick and helpful with.
Customer Service Review
5
5
Everyone is very helpful, and responses are quick.
Customer Service Review
5
5
Rob has been very communicative and helpful during the process.
Customer Service Review
5
5
Cool dude and always available.
Customer Service Review
5
5
They are super responsive, great to work with. I made an error in that I used the wrong credit card and they were incredibly helpful and fixed it immediately. I'd recommend real thread to anyone.
Customer Service Review
5
5
Good service, easy to order
Customer Service Review
5
5
All is going well so far. Joey was a great help and your website was cool.
Customer Service Review
5
5
The real thread team was very responsive which was really nice. The interface was quite easy to navigate as well which made for a pleasant user experience. Looking forward to the next concepts to be printed.
Customer Service Review
5
5
Bre is fantastic - Always ready to step in and offer help with alternatives and other issues we run into.
Customer Service Review
5
5
Joey is always responsive and quick to provide exceptional service.
Customer Service Review
5
5
quick response and very helpful
Customer Service Review
5
5
amazing!!! will re order
Customer Service Review
5
5
Great, personalized outreach and quick response times on everything
Customer Service Review
5
5
Fast and easy service. Very helpful is making sure the art for our new game looks big on the new masks!
Customer Service Review
5
5
Rob handled a complex order with ease and great professionalism. Everything went quickly and we can't wait to get our new shirts!
Customer Service Review
5
5
Very responsive to questions and offered helpful information.
Customer Service Review
5
5
From website to customer service, absolutely awesome!!
Customer Service Review
5
5
Bre has been so pleasant and receptive to our needs!!
Customer Service Review
5
5
Joey is fantastic, thank you for introducing me to him! The only other thing I'd like to talk about is helping create a connection between Realthread and Printfection. We do a lot of kits with PF that have more than just t-shirts (mugs, battery chargers, stickers, and so forth), but they don't offer water-based printing. This feels like a match made in heaven and they are interested in talking about a partnership. LMK! -Tommy
Customer Service Review
5
5
Joey is so on top of it. Super reliable and helpful and friendly.
Customer Service Review
5
5
Thanks for making the re-ordering process simple.
Customer Service Review
5
5
Account Manager was very helpful and friendly. I felt comfortable entrusting my design with her.
Customer Service Review
5
5
Everything, from beginning to end, is exceptional!
Customer Service Review
5
5
He called and made sure he knew exactly what I was wanting, and even put a rush on the mock-up because the item I wanted to print on was low in stock.
Customer Service Review
5
5
Rob was great!
Customer Service Review
5
5
Thank you for the awesome artwork and for the incredibly short turnaround. Amazing!! Thanks All
Customer Service Review
4
4
There was a few discrepancies with pricing but Rob helped me out and was very great throughout the whole mock-up process! I would clarify more that youth sizes will be a completely separate order! Thanks again!
Customer Service Review
5
5
very responsive and helpful! Went the extra mile. :)
Customer Service Review
5
5
Bre is communicative, responsive & resourceful. I couldn't be happier with how helpful she is.
Customer Service Review
5
5
Knowledgeable, "positive" voice on the phone, and quick to provide answers to changes I was looking to make.
Customer Service Review
5
5
Rob has always been amazing to work with.
Customer Service Review
5
5
Personal contact in helping navigate the website
Customer Service Review
5
5
Helpful & got the order done quickly
Customer Service Review
5
5
Joey is always extremely helpful. I really appreciate your wonderful customer service!
Customer Service Review
5
5
We had a LOT of changes and he worked diligently to make sure we got what we wanted.
Customer Service Review
5
5
I've never had a bad experience with the real thread team, and having an account manager who I can reach out to at any time has made the process even easier. 10/10. Gold star.
Customer Service Review
5
5
Melanie and Rob were on top of things immediately! Both were very pleasant and answered all our questions. Rob went through our professor making many unanticipated changes, such as the shirt color, etc. with great speed and grace. You all were highly recommended to us for ease to work with, and we also highly recommend you! THANKS!
Customer Service Review
5
5
Joey is responsive, kind, and was flexible when I needed him to jump through a few hoops in order to get the shipment over to our drop-shipper.
Customer Service Review
5
5
So helpful! The best company for shirts!
Customer Service Review
5
5
Joey was super helpful!
Customer Service Review
5
5
Joey has been great to work with... yay! Easy to deal with and quick responses. Thanks Joey and team!
Customer Service Review
5
5
Fast and Easy
Customer Service Review
5
5
Great and easy customer service.
Customer Service Review
5
5
Thanks to account manager, Rob, for adjusting our order to optimize better bulk pricing. We realize you didn't have to do it, BUT YOU DID!! That says a lot about the culture at Real Thread. We are excited about our order of T's.
Customer Service Review
5
5
The Real Thread team was attentive and provided exceptional support from start to finish. Thanks again, Joey and team for all of your help!
Customer Service Review
5
5
They were very helpful, informative, and had a quick response time. Very satisfied!
Customer Service Review
5
5
Very quick turnaround
Customer Service Review
5
5
Joey was warm, welcoming, and approachable.
Customer Service Review
5
5
Bre was super responsive, took time to clearly answer all my questions, and was always really positive.
Customer Service Review
5
5
Bre was awesome to work with. Super quick to respond and she nailed the mock-up on the first try.
Customer Service Review
5
5
Great customer service! Rob replies quickly and is very helpful.
Customer Service Review
5
5
Joey was helpful from the first introduction. We had a lot of communication regarding my shirt design and every time he was kind, friendly and incredibly helpful! Thank you for a great experience! I can't wait to get the shirts in the mail :)
Customer Service Review
5
5
We have changed our design multiple times and Bre has been beyond accommodating. She has answered my questions in a very timely manner and we have really enjoyed working with her!
Customer Service Review
5
5
All great! Maybe too many email threads though 😂
Customer Service Review
5
5
Joey is super helpful, knowledgeable and responsive!
Customer Service Review
5
5
Response and friendly!
Customer Service Review
5
5
You guys are OUTSTANDING partners for a business like ours. Rob has been wonderful and we can't express our gratitude enough with your support on social media. Your "likes" are our favorite ones. Thanks for all you do.
Customer Service Review
5
5
I appreciate the clear communication from my manager, quick turnaround for proof updates, and the user-friendly aspects of the website!
Customer Service Review
5
5
Joey was so accommodating and patient to make sure we got exactly what we wanted! Ordering more products with him soon.
Customer Service Review
5
5
Rob was positive, super responsive and very quickly managed getting this project from quote to artwork approved and in production.
Customer Service Review
5
5
Rob is always there to answer any and all questions. Love Real Thread and love Rob!
Customer Service Review
5
5
Our account manager, Joey was accommodating and quick to respond. The ordering process was seamless and we were so happy with our last order. I have no doubt that the Real Thread team will exceed our expectations once again.
Customer Service Review
5
5
I've had a great experience working with your team. I look forward to continuing to work with Real Thread.
Customer Service Review
5
5
Joe is a delight! Always responsive and friendly!
Customer Service Review
5
5
Always good, friendly and personable. Love yall!
Customer Service Review
5
5
Everything’s easy
Customer Service Review
5
5
Rob has been super super helpful, once again! He made the process seamless from start to finish. The only issues I had were with the Real Thread website. There were glitches when trying to create the design, place the order, get the receipt. But, Rob was able to help with all of that. Thanks so much! Micaela & BGB Group
Customer Service Review
5
5
Joey is great. He's very responsive and willing to work with us to meet our needs. He makes it easy to do business with real thread.
Customer Service Review
5
5
Rob makes everything super easy and streamlined. Exceptional work and work ethic.
Customer Service Review
5
5
Friendly, fast, and cool. What else could I ask for?
Customer Service Review
5
5
It was a great experience, Joey and Melanie are nothing but fully equipped professionals with a fun twist.
Customer Service Review
5
5
Rob is always great!
Customer Service Review
5
5
Joey was very helpful and answered my questions quickly.
Customer Service Review
5
5
Great response time and communications
Customer Service Review
5
5
Bre was incredibly responsive and helpful in every way possible! Her professionalism, expertise and kindness were exceptional!
Customer Service Review
5
5
The customer service we've received from our first inquiry to order placement has been top notch! I'm excited to see the masks in person.
Customer Service Review
5
5
Rob and Melanie were great and supportive!
Customer Service Review
5
5
Rob is always great to deal with.
Customer Service Review
5
5
easy peasy process with nice people!
Customer Service Review
5
5
Joey was great. We was responsive over email and got mock ups to my quickly. This was a very easy process.
Customer Service Review
5
5
Thank YOU they have been a great help
Customer Service Review
5
5
I didn’t have any changes to make to my order so I didn’t have any interaction with the manager. However, the emails were prompt and I appreciated the reminders.
Customer Service Review
5
5
Joey was super responsive and helpful. Great customer service!
Customer Service Review
5
5
Rob is Awesome! He’s really helped me bring my vision to life!
Customer Service Review
5
5
Rob made the process so easy and stress free!
Customer Service Review
5
5
Super fast turnaround, energetic and accommodating (And proactive!) team. Love working with y'all!
Customer Service Review
5
5
Very nice staff and the quality of their products are wonderful! Rob has been a fantastic account manager so far! Thanks for all the quick response time and always great quality.
Customer Service Review
5
5
just great and fast customer service
Customer Service Review
5
5
The team was extremely helpful to work with. Bre was awesome at staying on top of the work. The shirts look wonderful and excited for more projects down the road.
Customer Service Review
5
5
Joey made the process as simple as possible from start to finish.
Customer Service Review
5
5
Rob is the absolute best. I look forward to working with him each time! He answers all of my questions timely and makes me feel as if it’s his pleasure to do so.