Super helpful team, and also nice to be able to get a pantone match T-shirt for my client's brand.
Customer Service Review
John H.
|
PONDERAY, ID
5
5
May 26, 2021 17:38
Quick responses and easy to get things done.
Customer Service Review
Richard N.
|
DEER PARK, NY
5
5
May 26, 2021 14:19
I gave an exceptional rating due to the patience and professionalism of your real thread rep rob. I made several changes and different demands
Customer Service Review
Tashai L.
|
MONONA, WI
5
5
May 21, 2021 18:39
Always good service.
Customer Service Review
Mike M.
|
MCKINNEY, TX
5
5
May 21, 2021 13:54
Joey's the best. Give him a raise.
Customer Service Review
M.
|
New York, New York
5
5
May 21, 2021 10:43
Rob is very professional. good communication
Customer Service Review
Tiffany Y.
|
,
5
5
May 20, 2021 15:08
Melanie was super helpful. Answered all my questions.
Joey was great, redid the order twice for us because I changed my mind on shirt colors. He was very patient, kind and helpful. My overall experience was great.
Customer Service Review
Dominika M.
|
New York, NY
4
4
May 19, 2021 16:54
Everyone was very helpful and nice.
Customer Service Review
Brad S.
|
,
5
5
May 19, 2021 12:36
Very helpful and quick in both replies as well as mockup.
Customer Service Review
Abby M.
|
VALPARAISO, IN
5
5
May 18, 2021 18:06
I had multiple questions and revisions which he was always quick and helpful with.
Customer Service Review
Gauravani J.
|
BADGER, CA
5
5
May 18, 2021 14:04
Everyone is very helpful, and responses are quick.
Customer Service Review
Heather S.
|
DUBUQUE, IA
5
5
May 18, 2021 9:01
Rob has been very communicative and helpful during the process.
Customer Service Review
Andrei T.
|
ORLANDO, FL
5
5
May 15, 2021 9:15
Cool dude and always available.
Customer Service Review
Stephanie A.
|
ASHLAND, MA
5
5
May 14, 2021 16:57
They are super responsive, great to work with. I made an error in that I used the wrong credit card and they were incredibly helpful and fixed it immediately. I'd recommend real thread to anyone.
Customer Service Review
Richard M.
|
,
5
5
May 13, 2021 20:18
Good service, easy to order
Customer Service Review
Brianna D.
|
Philadelphia, PA
5
5
May 13, 2021 15:07
All is going well so far. Joey was a great help and your website was cool.
Customer Service Review
Brandon F.
|
,
5
5
May 13, 2021 12:07
The real thread team was very responsive which was really nice. The interface was quite easy to navigate as well which made for a pleasant user experience. Looking forward to the next concepts to be printed.
Customer Service Review
Meghan K.
|
RIDGEWOOD, NY
5
5
May 12, 2021 13:17
Bre is fantastic - Always ready to step in and offer help with alternatives and other issues we run into.
Customer Service Review
John-Michael H.
|
SAINT PETERSBURG, FL
5
5
May 10, 2021 17:13
Joey is always responsive and quick to provide exceptional service.
Customer Service Review
Kate C.
|
,
5
5
May 10, 2021 15:56
quick response and very helpful
Customer Service Review
Lisa A.
|
fort mcmurray, Alberta
5
5
May 8, 2021 10:07
amazing!!! will re order
Customer Service Review
Brad L.
|
Danville, CA
5
5
May 7, 2021 20:56
Great, personalized outreach and quick response times on everything
Customer Service Review
Kevin L.
|
Addison, IL
5
5
May 7, 2021 14:54
Fast and easy service. Very helpful is making sure the art for our new game looks big on the new masks!
Customer Service Review
Brandon C.
|
ORLANDO, FL
5
5
May 7, 2021 13:33
Rob handled a complex order with ease and great professionalism. Everything went quickly and we can't wait to get our new shirts!
Customer Service Review
Bailey R.
|
,
5
5
May 7, 2021 9:05
Very responsive to questions and offered helpful information.
Customer Service Review
Melvin L.
|
SOUTH HOLLAND, IL
5
5
May 7, 2021 9:03
From website to customer service, absolutely awesome!!
Customer Service Review
Daryl B.
|
winter garden, FL
5
5
May 6, 2021 12:58
Bre has been so pleasant and receptive to our needs!!
Customer Service Review
Tommy P.
|
,
5
5
May 6, 2021 11:28
Joey is fantastic, thank you for introducing me to him! The only other thing I'd like to talk about is helping create a connection between Realthread and Printfection. We do a lot of kits with PF that have more than just t-shirts (mugs, battery chargers, stickers, and so forth), but they don't offer water-based printing. This feels like a match made in heaven and they are interested in talking about a partnership. LMK! -Tommy
Customer Service Review
Sandy Y.
|
LOS ANGELES, CA
5
5
May 5, 2021 16:28
Joey is so on top of it. Super reliable and helpful and friendly.
Customer Service Review
Rich M.
|
OCALA, FL
5
5
May 5, 2021 14:13
Thanks for making the re-ordering process simple.
Customer Service Review
Jasmine M.
|
,
5
5
May 5, 2021 9:34
Account Manager was very helpful and friendly. I felt comfortable entrusting my design with her.
Customer Service Review
Tara S.
|
LINCOLN, NE
5
5
May 4, 2021 11:25
Everything, from beginning to end, is exceptional!
Customer Service Review
Brittney H.
|
,
5
5
April 30, 2021 14:34
He called and made sure he knew exactly what I was wanting, and even put a rush on the mock-up because the item I wanted to print on was low in stock.
Customer Service Review
Sara E.
|
,
5
5
April 30, 2021 14:30
Rob was great!
Customer Service Review
Joel T.
|
ORLANDO, FL
5
5
April 28, 2021 15:35
Thank you for the awesome artwork and for the incredibly short turnaround. Amazing!!
Thanks All
Customer Service Review
Adrian B.
|
NY, NY
4
4
April 28, 2021 13:32
There was a few discrepancies with pricing but Rob helped me out and was very great throughout the whole mock-up process! I would clarify more that youth sizes will be a completely separate order! Thanks again!
Customer Service Review
Natalie C.
|
NISKAYUNA, NY
5
5
April 28, 2021 9:23
very responsive and helpful! Went the extra mile. :)
Customer Service Review
Jorge V.
|
MIAMI, FL
5
5
April 28, 2021 9:15
Bre is communicative, responsive & resourceful. I couldn't be happier with how helpful she is.
Customer Service Review
Lucinda L.
|
,
5
5
April 27, 2021 16:03
Knowledgeable, "positive" voice on the phone, and quick to provide answers to changes I was looking to make.
Customer Service Review
Kevin N.
|
NEW YORK, NY
5
5
April 27, 2021 13:27
Rob has always been amazing to work with.
Customer Service Review
Maria Elena A.
|
,
5
5
April 23, 2021 20:54
Personal contact in helping navigate the website
Customer Service Review
Anna A.
|
,
5
5
April 23, 2021 16:18
Helpful & got the order done quickly
Customer Service Review
Alexandrea S.
|
LEAWOOD, KS
5
5
April 23, 2021 12:56
Joey is always extremely helpful. I really appreciate your wonderful customer service!
Customer Service Review
Ericha H.
|
,
5
5
April 22, 2021 17:24
We had a LOT of changes and he worked diligently to make sure we got what we wanted.
Customer Service Review
Cody H.
|
OXFORD, MS
5
5
April 22, 2021 16:14
I've never had a bad experience with the real thread team, and having an account manager who I can reach out to at any time has made the process even easier. 10/10. Gold star.
Customer Service Review
Ruth J.
|
,
5
5
April 22, 2021 8:38
Melanie and Rob were on top of things immediately! Both were very pleasant and answered all our questions. Rob went through our professor making many unanticipated changes, such as the shirt color, etc. with great speed and grace. You all were highly recommended to us for ease to work with, and we also highly recommend you! THANKS!
Customer Service Review
Annette M.
|
,
5
5
April 20, 2021 14:24
Joey is responsive, kind, and was flexible when I needed him to jump through a few hoops in order to get the shipment over to our drop-shipper.
Customer Service Review
Jeremiah S.
|
ATHENS, GA
5
5
April 20, 2021 14:08
So helpful! The best company for shirts!
Customer Service Review
Alyssa L.
|
portland, OR
5
5
April 19, 2021 22:57
Joey was super helpful!
Customer Service Review
Laura W.
|
,
5
5
April 19, 2021 16:31
Joey has been great to work with... yay! Easy to deal with and quick responses. Thanks Joey and team!
Customer Service Review
Pamela M.
|
HILLSBORO, OR
5
5
April 16, 2021 15:15
Fast and Easy
Customer Service Review
Alessia A.
|
Tucson, AZ
5
5
April 14, 2021 17:11
Great and easy customer service.
Customer Service Review
Lauri T.
|
HONOLULU, HI
5
5
April 14, 2021 16:50
Thanks to account manager, Rob, for adjusting our order to optimize better bulk pricing. We realize you didn't have to do it, BUT YOU DID!! That says a lot about the culture at Real Thread.
We are excited about our order of T's.
Customer Service Review
Cara C.
|
,
5
5
April 14, 2021 10:13
The Real Thread team was attentive and provided exceptional support from start to finish. Thanks again, Joey and team for all of your help!
Customer Service Review
Brenna E.
|
,
5
5
April 13, 2021 16:23
They were very helpful, informative, and had a quick response time. Very satisfied!
Customer Service Review
Victor W.
|
,
5
5
April 13, 2021 13:07
Very quick turnaround
Customer Service Review
Rohan B.
|
Huntingdon, PA
5
5
April 13, 2021 9:08
Joey was warm, welcoming, and approachable.
Customer Service Review
Mark C.
|
NILES, MI
5
5
April 12, 2021 21:01
Bre was super responsive, took time to clearly answer all my questions, and was always really positive.
Customer Service Review
Joe S.
|
Winter Haven, FL
5
5
April 12, 2021 19:26
Bre was awesome to work with. Super quick to respond and she nailed the mock-up on the first try.
Customer Service Review
AlmaLisa P.
|
APOPKA, FL
5
5
April 12, 2021 16:01
Great customer service! Rob replies quickly and is very helpful.
Customer Service Review
Jordan G.
|
Northfield, IL
5
5
April 10, 2021 14:04
Joey was helpful from the first introduction. We had a lot of communication regarding my shirt design and every time he was kind, friendly and incredibly helpful! Thank you for a great experience! I can't wait to get the shirts in the mail :)
Customer Service Review
Gabriella D.
|
,
5
5
April 9, 2021 20:18
We have changed our design multiple times and Bre has been beyond accommodating. She has answered my questions in a very timely manner and we have really enjoyed working with her!
Customer Service Review
M.
|
,
5
5
April 9, 2021 18:22
All great! Maybe too many email threads though 😂
Customer Service Review
Steve L.
|
ALBURTIS, PA
5
5
April 9, 2021 17:55
Joey is super helpful, knowledgeable and responsive!
Customer Service Review
K.
|
,
5
5
April 9, 2021 15:33
Response and friendly!
Customer Service Review
Nathan R.
|
EAU CLAIRE, WI
5
5
April 9, 2021 12:27
You guys are OUTSTANDING partners for a business like ours. Rob has been wonderful and we can't express our gratitude enough with your support on social media. Your "likes" are our favorite ones. Thanks for all you do.
Customer Service Review
Megan T.
|
SPRINGFIELD, VA
5
5
April 9, 2021 8:45
I appreciate the clear communication from my manager, quick turnaround for proof updates, and the user-friendly aspects of the website!
Customer Service Review
Chrissa A.
|
,
5
5
April 8, 2021 17:21
Joey was so accommodating and patient to make sure we got exactly what we wanted! Ordering more products with him soon.
Customer Service Review
Laurie A.
|
HOLLAND, MI
5
5
April 8, 2021 16:32
Rob was positive, super responsive and very quickly managed getting this project from quote to artwork approved and in production.
Customer Service Review
David M.
|
PALMDALE, CA
5
5
April 8, 2021 16:15
Rob is always there to answer any and all questions. Love Real Thread and love Rob!
Customer Service Review
Melissa M.
|
BONITA, CA
5
5
April 8, 2021 15:33
Our account manager, Joey was accommodating and quick to respond. The ordering process was seamless and we were so happy with our last order. I have no doubt that the Real Thread team will exceed our expectations once again.
Customer Service Review
Oliver I.
|
CROWN POINT, IN
5
5
April 8, 2021 12:38
I've had a great experience working with your team. I look forward to continuing to work with Real Thread.
Customer Service Review
Gillian L.
|
SAN FRANCISCO, CA
5
5
April 8, 2021 10:39
Joe is a delight! Always responsive and friendly!
Customer Service Review
Michele M.
|
ATLANTA, GA
5
5
April 7, 2021 21:42
Always good, friendly and personable. Love yall!
Customer Service Review
Jon N.
|
MC CLELLAND, IA
5
5
April 7, 2021 16:41
Everything’s easy
Customer Service Review
Micaela M.
|
New York, New York
5
5
April 7, 2021 16:32
Rob has been super super helpful, once again! He made the process seamless from start to finish.
The only issues I had were with the Real Thread website. There were glitches when trying to create the design, place the order, get the receipt. But, Rob was able to help with all of that.
Thanks so much!
Micaela & BGB Group
Customer Service Review
Rob G.
|
Philadelphia, PA
5
5
April 7, 2021 15:03
Joey is great. He's very responsive and willing to work with us to meet our needs. He makes it easy to do business with real thread.
Customer Service Review
BJ M.
|
HILO, HI
5
5
April 6, 2021 17:10
Rob makes everything super easy and streamlined. Exceptional work and work ethic.
Customer Service Review
Ethan S.
|
,
5
5
April 6, 2021 12:55
Friendly, fast, and cool. What else could I ask for?
Customer Service Review
Roberto A.
|
Poinciana, FL
5
5
April 5, 2021 22:27
It was a great experience, Joey and Melanie are nothing but fully equipped professionals with a fun twist.
Customer Service Review
Joseph M.
|
RALEIGH, NC
5
5
April 5, 2021 16:28
Rob is always great!
Customer Service Review
David T.
|
,
5
5
April 5, 2021 11:36
Joey was very helpful and answered my questions quickly.
Customer Service Review
Mario C.
|
,
5
5
April 5, 2021 9:50
Great response time and communications
Customer Service Review
Dana M.
|
,
5
5
April 2, 2021 16:32
Bre was incredibly responsive and helpful in every way possible! Her professionalism, expertise and kindness were exceptional!
Customer Service Review
Dawn C.
|
,
5
5
April 2, 2021 14:17
The customer service we've received from our first inquiry to order placement has been top notch! I'm excited to see the masks in person.
Customer Service Review
Faisal A.
|
,
5
5
April 2, 2021 11:52
Rob and Melanie were great and supportive!
Customer Service Review
Francia V.
|
ALTAMONTE SPRINGS, FL
5
5
March 31, 2021 14:56
Rob is always great to deal with.
Customer Service Review
Jess P.
|
,
5
5
March 31, 2021 12:39
easy peasy process with nice people!
Customer Service Review
Kelly-Anne H.
|
Scottsdale, AZ
5
5
March 31, 2021 11:00
Joey was great. We was responsive over email and got mock ups to my quickly. This was a very easy process.
Customer Service Review
Corrina C.
|
VIRGINIA BEACH, VA
5
5
March 30, 2021 13:49
Thank YOU they have been a great help
Customer Service Review
Courtney Y.
|
Vancouver, WA
5
5
March 29, 2021 18:08
I didn’t have any changes to make to my order so I didn’t have any interaction with the manager. However, the emails were prompt and I appreciated the reminders.
Customer Service Review
Bo D.
|
Melrose, MA
5
5
March 29, 2021 14:31
Joey was super responsive and helpful. Great customer service!
Customer Service Review
Danny D.
|
CHANDLER, AZ
5
5
March 26, 2021 17:32
Rob is Awesome! He’s really helped me bring my vision to life!
Customer Service Review
Nicole R.
|
KENNER, LA
5
5
March 23, 2021 18:08
Rob made the process so easy and stress free!
Customer Service Review
Meaghan E.
|
,
5
5
March 22, 2021 13:21
Super fast turnaround, energetic and accommodating (And proactive!) team. Love working with y'all!
Customer Service Review
Hailey W.
|
,
5
5
March 19, 2021 17:27
Very nice staff and the quality of their products are wonderful! Rob has been a fantastic account manager so far! Thanks for all the quick response time and always great quality.
Customer Service Review
Paul O.
|
NEW YORK, NY
5
5
March 19, 2021 10:52
just great and fast customer service
Customer Service Review
Jonah B.
|
,
5
5
March 18, 2021 15:09
The team was extremely helpful to work with. Bre was awesome at staying on top of the work. The shirts look wonderful and excited for more projects down the road.
Customer Service Review
Jenna J.
|
Ballwin, MO
5
5
March 17, 2021 23:50
Joey made the process as simple as possible from start to finish.
Customer Service Review
Antoinette S.
|
NORTH AUGUSTA, SC
5
5
March 17, 2021 20:39
Rob is the absolute best. I look forward to working with him each time! He answers all of my questions timely and makes me feel as if it’s his pleasure to do so.