We have tight timeframes and Real Threads was able to accommodate and enable a key aspect of our event which is our merch. We're big Real Thread fans!
Customer Service Review
Christina C.
|
Philadelphia, PA
5
5
September 21, 2020 10:46
Rob has been great & super responsive. We love that!
Customer Service Review
Sharon L.
|
Haverhill, Massachusetts
5
5
September 20, 2020 8:12
replied quickly
Customer Service Review
Susan M.
|
Millinocket, ME
5
5
September 18, 2020 21:55
Rob was very helpful as usual and answered all my questions when I first made the order. Quick response and got my order together quickly...
Customer Service Review
Sandy J.
|
SAN FRANCISCO, CA
5
5
September 18, 2020 12:20
responsive and knowledgeable and friendly.
Customer Service Review
Nicole W.
|
WINTER GARDEN, FL
5
5
September 17, 2020 16:08
Joey always helps us out! Thanks again!
Customer Service Review
James M.
|
Chicago, IL
5
5
September 16, 2020 19:13
Melanie was awesome! Helpful, enthusiastic and patient. Many thanks
Customer Service Review
Juan G.
|
Fort Lauderdale, FL
5
5
September 16, 2020 16:47
ROb is great
Customer Service Review
Julana S.
|
Orlando, FL
5
5
September 16, 2020 13:42
Team was able to put something together super quickly that was exactly what I was looking for. Response time was quick and helpful. I cannot recommend Real Thread enough!
Customer Service Review
BJ M.
|
Hilo, HI
5
5
September 11, 2020 17:21
Rob deserves a raise! He makes things so easy and streamlined for us!
Customer Service Review
Lauren T.
|
San Francisco, California
5
5
September 11, 2020 13:35
Joey has been phenomenal in answering all of my questions and helping me through the process! I LOVE real thread and am so excited to get my product in hand!
Customer Service Review
Merri Lynn R.
|
Flowery Branch, Georgia
5
5
September 10, 2020 15:38
Every time I work with Liv she is super helpful, very prompt, and friendly. I'm always very pleased with my service and results from Real Thread.
Customer Service Review
Majerry P.
|
Hialeah, FL
5
5
September 10, 2020 13:08
Exceptional!!!
Customer Service Review
Lane S.
|
San Francisco, California
5
5
September 9, 2020 18:27
I enjoy working with Rob. He's always quick to respond and real thread continues to be the easiest company I've ever ordered shirts from.
Customer Service Review
Graham V.
|
Riverport, FL
5
5
September 9, 2020 11:57
Liv was quick to respond and seemed excited about the design.
"These tees & hoodies are going to look awesome! "
My questions were answered quickly and the mockups were sent back within 24 hours for approval. Can't wait to see the actual shirts.
Customer Service Review
Chelsi F.
|
Red Oak, TX
5
5
September 9, 2020 9:09
Joey was very quick to respond to my email, and got the order ready so fast. He is energetic and professional.
Customer Service Review
Margo
|
Brooklyn, NY
5
5
September 8, 2020 14:02
Perfect service, I can't wait when I'll receive mask. Thank you!
Customer Service Review
Yesenia A.
|
Haworth, NJ
5
5
September 4, 2020 15:57
Joey has been great and informative and easily accessible to answer all of my questions
Customer Service Review
Cason T.
|
Jacksonville, FL
5
5
September 3, 2020 17:14
Joey was very accommodating. I'm confident our order will be perfect. Thank you Real Thread team!
Customer Service Review
Lisa M.
|
San Antonio, Texas
5
5
September 3, 2020 14:43
I was having trouble placing the order and reached out to Rob to call me. He did so in a timely fashion and gave me reasons on why I may be having trouble.
After that...I was able to submit the order.
Thank you and I'm sure our staff will love the masks. I want to also say Melanie Vanderford was very helpful and attentive as well. Great team you have there!
Customer Service Review
Galya I.
|
Gaithersburg, MD
5
5
September 3, 2020 14:14
Joey is always great to work with. Very fast and attentive to every question and detail.
Customer Service Review
Ryan S.
|
Colorado Springs, CO
5
5
September 3, 2020 14:14
Rob was prompt and helpful with everything
Customer Service Review
Tom A.
|
Palm Springs, California
5
5
September 3, 2020 13:49
Fast response time. Actually read my comment notes on the order. Kept me informed
Customer Service Review
Kelly A.
|
Maitland, FL
5
5
September 2, 2020 15:18
Thorough, helpful, friendly, quick responses. Great shirts too!
Customer Service Review
Chris B.
|
Baltimore, Maryland
5
5
September 2, 2020 9:52
Both Liv (initial POC) and Rob (account manager) were excellent to work with throughout this process. They both made it about a painless as possible.
Customer Service Review
Howard F.
|
Toronto, AL
5
5
September 1, 2020 15:15
Rob went above and beyond to evolve our relationship. A real pro! That is in addition to his deep knowledge and advice.
Many thanks,
Howard
Customer Service Review
Ruthie Y.
|
Orlando, FL
5
5
September 1, 2020 15:06
Joey Bordenga was quick to respond and very accommodating
Customer Service Review
Brandon R.
|
Madison, Wisconsin
5
5
September 1, 2020 12:00
Very fast and professional.
Customer Service Review
Cindy B.
|
Saint Joseph, MI
5
5
September 1, 2020 5:43
Rob was always timely, professional and gracious.
Customer Service Review
Alicia S.
|
Washington, DC
5
5
August 31, 2020 17:46
Joey is very responsive and follows up on everything with us!
Customer Service Review
Donna K.
|
Longwood, FL
5
5
August 29, 2020 14:47
Rob is always helpful, patience and quick to reply. Love working with RealThread because of him.
Customer Service Review
Heather F.
|
Orlando, FL
5
5
August 28, 2020 11:23
Rob is so quick to reply and fun to work with. I am glad he takes care of our shirt and hoodie printing needs :)
Customer Service Review
Germaine O.
|
Lodi, NJ
5
5
August 27, 2020 18:44
Rob has been great thus far. You guys rock!! :)
Customer Service Review
Kent R.
|
Powell, Ohio
5
5
August 26, 2020 17:54
I received great communication from Rob about my revisions thru email and phone.
Customer Service Review
Katelyn W.
|
Atlanta, Georgia
5
5
August 26, 2020 15:51
Very quick and friendly response time.
Customer Service Review
Ellen A.
|
Louisville, KY
5
5
August 26, 2020 10:52
Joey was awesome and very responsive! Thanks so much.
Customer Service Review
Clarisse E.
|
Lakewood, CO
5
5
August 26, 2020 1:05
The customer service was efficient, kind, and helpful! I was so grateful to work with you all and happy with the result!
Customer Service Review
Will G.
|
Tujunga, CA
5
5
August 25, 2020 14:37
Very responsive via email and friendly via phone too. Thanks for answering my questions and working with us.
Customer Service Review
Melissa B.
|
Santa Fe, NM
5
5
August 25, 2020 14:28
The team's assistance and response time to issues was very thorough and quick.
Customer Service Review
Danielle R.
|
Bethpage, NY
5
5
August 25, 2020 8:21
Joey is quick to respond either by email or phone. He is knowledgeable & provides all the details!
Customer Service Review
Benjalie J.
|
Minneapolis, MN
5
5
August 24, 2020 19:34
Fast response and good communication!
Customer Service Review
Vincent K.
|
Hilton Head Island, SC
5
5
August 22, 2020 21:20
Great experience, easy to use and quick accurate mock ups of our shirts. Will definitely use again when we need more shirts.
Customer Service Review
Kevin R.
|
Roopville, GA
5
5
August 21, 2020 13:54
This team of professionals ALWAYS DELIVERIES THE BEST!
Customer Service Review
Christina S.
|
Albany, New York
5
5
August 21, 2020 13:52
Melanie has been fantastic to work with. We had to put a pause on our order in the Spring because of COVID, and she was very understanding and patient. As soon as we were ready to approve and move into production again she responded right away and got things moving again.
Customer Service Review
Brian E.
|
Saint Paul, Minnesota
5
5
August 20, 2020 16:11
Liv has been extremely helpful in getting my order processed
Customer Service Review
Adam R.
|
Chandler, AZ
5
5
August 20, 2020 14:15
Rob and the team were quick to help. I am a returning customer and love and appreciate your business.
Customer Service Review
Rich M.
|
Tampa, Florida
5
5
August 19, 2020 16:24
Great customer service
Customer Service Review
Gabe T.
|
Winona Lake, IN
5
5
August 18, 2020 16:04
Every experience I've had with Real Thread has been all around great. A great experience and product the first time brought me back around for a future order. :)
Customer Service Review
Phillip C.
|
Spotsylvania, Virginia
5
5
August 18, 2020 13:34
Very seamless process and professional interactions all the way around! Nice work.. Thank you.
Customer Service Review
Carl S.
|
Brooklyn, NY
5
5
August 18, 2020 10:39
Joey was really responsive, and the team turned around a new mock with adjusted very quickly. My first time with realthread, long time customink customer - don’t have the goods yet but so far so good. Only thing I’d say was there wasn’t a place for me to specify what style ink I wanted used (soft/bold) unless I missed it.
Customer Service Review
Maximilian A.
|
Berlin, Germany
5
5
August 18, 2020 8:58
Everything was perfect. :)
Customer Service Review
Sam B.
|
Covington, TN
5
5
August 17, 2020 18:51
I chose "exceptional" because everyone I've been in contact with has been very helpful and kind. Couldn't really ask for much more than that. :)
Customer Service Review
Taylor T.
|
New York, NY
5
5
August 17, 2020 16:18
Joey was great! thanks so much
Customer Service Review
Nick J.
|
New York, NY
5
5
August 14, 2020 12:16
I've found all my interactions with the team to be quick, easy, and helpful.
Customer Service Review
Brooke B.
|
Gainesville, FL
5
5
August 13, 2020 19:29
Very helpful and willing to work around our time crunch! Also, they were very quick with responding! Super grateful :)
Customer Service Review
Brian F.
|
Niles, MI
5
5
August 13, 2020 13:36
Joey is as friendly as he is knowledgable. Couldn't ask for anything more from an account manager.
Customer Service Review
Frank G.
|
Groveland, FL
5
5
August 13, 2020 12:50
Rob is always a great help!
Customer Service Review
Dan M.
|
las vegas, NV
5
5
August 13, 2020 10:00
Joey has the best communication skills and is very patient. his response time is also great
Customer Service Review
Vincent D.
|
Ashburn, VA
5
5
August 13, 2020 9:50
Very fast and responsive. And friendly.
Customer Service Review
Erin A.
|
Austin, Texas
5
5
August 11, 2020 16:40
He's been incredibly responsive, super helpful, and so easy to work with! I wish it was so easy to work with all vendors!
Customer Service Review
Matt H.
|
Livingston, MT
5
5
August 7, 2020 22:58
Liv was an excellent contact and made everything simple and straightforward. She had a quick answer for every question and was able to accommodate special shipping requirements. Thanks!
Customer Service Review
Mandi S.
|
Los Angeles, CA
5
5
August 7, 2020 20:20
It's been far easier to work with your company than others we've worked with in the past.
Customer Service Review
Nicolas V.
|
Sanford, FL
5
5
August 7, 2020 17:55
Very helpful and easy to work work with
Customer Service Review
Jasmine H.
|
Sunnyvale, CA
5
5
August 7, 2020 16:25
Joey was exceptional! He got make to me incredibly quickly and thoroughly, and made changes without any hassle :)
Customer Service Review
Cara E.
|
Winter Park, Florida
5
5
August 7, 2020 9:30
Joey was efficient and quick to reply to my questions.
Customer Service Review
Emma J.
|
Richmond, Virginia
5
5
August 6, 2020 20:12
Super helpful, quick, awesome!
Customer Service Review
Laura G.
|
Miami, FL
5
5
August 6, 2020 18:16
Such a quick turnaround which is SO important when we're juggling so many projects simultaneously. Being able to check something off the list the same day I reach out is EPIC! Thank you!
Customer Service Review
Tammy E.
|
Jonesborough, TN
5
5
August 6, 2020 17:24
Easy to order, easy to navigate and see what I wanted to order. I communicated my needs and the pricing issue I was under and was directed appropriately.
Customer Service Review
Garry H.
|
Vancouver, BC
5
5
August 6, 2020 8:52
Everyone has been really great with communication
Customer Service Review
Lynisha F.
|
,
4
4
August 3, 2020 18:18
Quick interaction
Customer Service Review
Mark C.
|
,
5
5
August 3, 2020 15:29
Service was great! Looking forward to doing more business with you guys in the future
Customer Service Review
Amy D.
|
,
5
5
August 3, 2020 12:06
Very friendly and informative. Thank you!
Customer Service Review
Charles H.
|
Stillwater, MN
5
5
July 31, 2020 12:57
Overall my experience was great. Shipping charges are beyond reasonable, though.
Customer Service Review
Kristina C.
|
,
5
5
July 30, 2020 14:22
Great customer service!
Customer Service Review
Michelle B.
|
Dartmouth, Massachusetts
5
5
July 30, 2020 10:13
I originally placed an order a couple months back. I was unhappy with the size of the logo and placement and chose to go elsewhere. Joey reached out to me to see if there was anything he could do to help and let me know to reach out if there were future needs. That was awesome...
After seeing other masks and the new mask "styles" I decided that I would go back to my original design for the next order. I emailed Joey, he took care of it, including my endless questions. He's an asset to the company and will be my first choice in the future.
Customer Service Review
Janae R.
|
Fairfield, Iowa
5
5
July 30, 2020 9:58
Very responsive!
Customer Service Review
Shawn D.
|
,
5
5
July 29, 2020 15:42
The team was very responsive and easy to work with.
Customer Service Review
Ben B.
|
Philadelphia, PA
5
5
July 29, 2020 11:28
Immediately after placing the order I realized the artwork should have been moved slightly left. Liv emailed me immediately to address that since my normal rep Joey was out office. She also called soon after the email since she needed to confirm it quickly before it went to press. I appreciate that she allowed this exception even though it wasn't SOP.
Customer Service Review
Sam S.
|
Dayton, Ohio
5
5
July 28, 2020 13:27
Excellent communication and updates during the whole process!
Customer Service Review
Rita G.
|
Philadelphia, Pennsylvania
5
5
July 28, 2020 12:33
I was in a meeting this morning. I was asked to buy masks. Your team made it possible for me to order very quickly. Thanks
Customer Service Review
Hilary J.
|
Salt Lake City, Utah
5
5
July 27, 2020 13:34
I've had nothing but positive experiences interacting with your team. Very positive attitudes!
Customer Service Review
Alison H.
|
,
5
5
July 24, 2020 18:33
Quick turnaround. Great communication.
Customer Service Review
Brian R.
|
Birmingham, AL
5
5
July 24, 2020 15:20
Very prompt, easy to work with and fast paced. Incredible company to do business with.
Customer Service Review
Lindsay B.
|
,
5
5
July 24, 2020 10:59
Melanie has been extremely responsive, patient and knows her stuff. Just started working with Joey, and so far he’s on it too.
Customer Service Review
Steve H.
|
,
5
5
July 24, 2020 8:51
I know you all do great work. I was hoping for a quick order and Joey came through.
Customer Service Review
Ben F.
|
North Kingstown, RI
5
5
July 22, 2020 13:28
Rob has been super helpful and patient with us! Great with communication. The prints were on point and exactly what we were looking for. Everyone at work loves the product. Keep up the good work!
Customer Service Review
Rex S.
|
,
5
5
July 22, 2020 13:16
Professionalism! And QUALITY!!!
Customer Service Review
Robert S.
|
New York, New York
5
5
July 22, 2020 10:42
quick response on making change to our proof. Good communication.
Customer Service Review
Abraham L.
|
Chandler, AZ
5
5
July 17, 2020 16:54
Great customer service and always on time.
Customer Service Review
Kayla W.
|
Houston, Texas
5
5
July 17, 2020 15:25
Joey was extremely timely with responses, and that was great! Very helpful in finding a different shirt color when the one I chose originally wasn’t in stock.
Customer Service Review
Elizabeth W.
|
Atlanta, Georgia
5
5
July 17, 2020 12:53
Rob was quick in response and able to answer all of my questions!
Customer Service Review
Aisha C.
|
Chicago, Illinois
5
5
July 17, 2020 11:30
Quick follow up and concern and provided options that could fit my needs. Kind and supportive from start to purchase
Customer Service Review
Vanessa E.
|
,
5
5
July 16, 2020 14:57
The team provided excellent customer service, from the chat with Melanie prior to ordering, to my numerous emails with Liv to get the order right. This was my first time ordering from Real Thread, but I will definitely come back for other needs. The service really was excellent!
Customer Service Review
Tyler G.
|
Omaha, Nebraska
5
5
July 15, 2020 22:52
Very quick service!
Customer Service Review
Sela A.
|
Newport coast, CA
5
5
July 15, 2020 17:07
Amazing customer service! Speed of response is exceptional too
Customer Service Review
Jenny C.
|
Westerville, OH
5
5
July 15, 2020 15:48
Super easy!
Customer Service Review
Stephen D.
|
Nashville, TN
5
5
July 15, 2020 14:17
Great care, great service
Customer Service Review
Brooke A.
|
Montara, CA
5
5
July 15, 2020 12:43
so helpful and responsive!
Customer Service Review
Joseph L.
|
Orlando, FL
4
4
July 15, 2020 11:13
Realthread is very proactive.
Customer Service Review
Nathan B.
|
Okemos, MI
5
5
July 14, 2020 12:21
Every member I worked with was extremely helpful and understanding. Rob edited and applied my logo for me and did so on extremely short notice.